Joni Millard
White Lake,MI
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Rite Aide Pharmacy
Ann Arbor, MI
08.2013 - 08.2024
- Managed medication dispensing process ensuring accuracy and compliance with regulatory standards.
- Assisted pharmacists in patient consultations, providing essential information on medications and usage.
- Maintained inventory levels, processed orders, and ensured timely restocking of pharmaceutical supplies.
- Trained new pharmacy staff on operational procedures and customer service best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Utilized pharmacy management software to process prescriptions efficiently.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Bachelor of Science - Bachelor of Science
University of Nebraska
NE06-1976
Skills
- Confidentiality and HIPAA
- Data entry
- Attention to detail
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Manual and automated medication dispensing
- Prescription interpretation
- Pharmacist support
- Drug storage procedures
- Patient confidentiality
- Insurance verification
- Advanced math skills
- Pharmacy law compliance
- Inventory management
- Regulatory compliance
- HIPAA
- Staff development
- Drug inventory control
- Sterile technique
- Dosage form preparation
- Prescription verification
- Prescription management
- Time management
- Multitasking and organization
- Empathy and patience
- Medication preparation
- Proper labeling procedures
- Pharmacy operations
- Medication storage
- Point of sale systems proficiency
- Insurance confirmation
- Quality assurance and control
- Stocking medications
- Refill requests
- Proper labeling
- FDA and HIPAA compliance
- Prescription labeling
- Drug security
- Interpreting and processing medication orders
- Drug safety
- Processing payments
- Stocking shelves
- Medication labels
- Prescription filling
- Medicare and medicaid process
- OTC recommendations
- Interpreting orders
- Verifying orders
- Secure storage of medications
- Insurance reconciliation
- Labeling prescriptions
- Supporting pharmacy operations
- Certified pharmacy technician (cpht)
- HIPAA compliance
- Cash register operations
- Insurance processing
Websites
Timeline
Pharmacy Technician
Rite Aide Pharmacy
08.2013 - 08.2024
Bachelor of Science - Bachelor of Science
University of Nebraska
Date - Registration Date
2025-07-01