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Trisha Goddard
Prudenville,MI
Summary
Results-driven pharmacy technician with expertise in medication dispensing and customer service. Known for optimizing workflows and reducing prescription wait times while ensuring compliance with safety and regulatory standards. Able to multi task. Answering the phone and wait on customers at the same time.
Overview
39
39
years of professional experience
Work History
Pharmacy Technician
Walgreens
Prudenville, MI
01.2016 - Current
- Processed and filled prescriptions accurately, ensuring adherence to safety protocols.
- Assisted pharmacists in patient consultations, enhancing medication understanding and compliance.
- Managed inventory levels, conducting regular audits to minimize discrepancies and ensure availability.
- Trained new pharmacy team members on operational procedures and customer service standards.
- Implemented workflow improvements that streamlined prescription fulfillment processes, reducing wait times.
- Collaborated with healthcare providers to resolve medication-related issues, improving patient outcomes.
- Provided exceptional customer service, addressing inquiries and concerns with professionalism and empathy.
- Maintained accurate records of controlled substances in compliance with regulatory requirements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Developed patient education materials on medication management, contributing to community health awareness.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Utilized pharmacy management software to process prescriptions efficiently.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Assisted in management of prescription deliveries, improving patient convenience.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Streamlined drug distribution processes, reducing wait times for patients.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume professional pharmacy environment.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume professional pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Manager's Assistant
Big Lots
Gaylord, MI
03.2011 - 01.2016
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Oversaw daily operations of stock management, streamlining processes for efficiency.
- Trained and mentored staff on best practices in inventory control and safety procedures.
- Implemented inventory tracking systems to enhance accuracy and reduce discrepancies.
- Developed strategies for efficient stock rotation to minimize waste and improve turnover.
- Analyzed supply chain data to identify trends, improving ordering processes and vendor relationships.
- Coordinated with cross-functional teams to align stock management with operational goals.
- Led initiatives that enhanced overall warehouse productivity and reduced lead times for order fulfillment.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Developed strong supplier relationships for better pricing and delivery terms, ultimately reducing costs.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
- Oversaw the implementation of new technology solutions for real-time tracking of shipments, enhancing visibility into supply chain operations.
- Managed team of stock clerks to ensure efficient and error-free stock handling.
- Implemented staff training program on inventory management best practices, enhancing team performance.
- Updated stock management policies to comply with regulatory changes, ensuring company's compliance.
- Streamlined receiving process, accelerating availability of new stock on floor.
- Improved warehouse organization, leading to more efficient retrieval process.
- Led project to consolidate underperforming stock items, reallocating resources to high-demand products.
- Negotiated with suppliers for better pricing, contributing to cost savings.
- Developed and enforced safety protocols in stockroom, reducing workplace accidents.
- Tailored stock levels to seasonal demand, avoiding stockouts during peak periods.
- Analyzed sales data to predict future stock needs, aligning inventory with forecasted demand.
- Oversaw transition to new inventory management software, ensuring smooth changeover.
- Coordinated with sales and supply chain teams to optimize stock levels, ensuring product availability and minimizing overstock.
- Conducted regular inventory audits to maintain system accuracy against physical stock.
- Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
- Enhanced inventory accuracy by implementing new stock verification system.
- Facilitated cross-departmental meetings to address and resolve stock-related issues promptly.
- Increased customer satisfaction with timely and accurate order fulfillment.
- Initiated sustainability program to reduce packaging waste in stock management.
- Collaborated with marketing department to align stock levels with promotional activities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reviewed established business practices and improved processes to reduce expenses.
- Created and enforced detailed organization processes to increase quality and service standards.
- Collaborated with manufacturing and supply chain management.
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Organized records of vehicles, schedules and completed orders.
- Promoted brand at industry events and through ongoing networking efforts.
- Integrated warehouse operations with existing and new business processes.
Customer Service Representative
5/3 Bank
Gaylord, MI
02.2010 - 02.2015
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing excellent service and fostering positive relationships.
- Managed cash drawer, balancing transactions daily to maintain accuracy and accountability.
- Trained new staff on systems and procedures, enhancing team performance and knowledge retention.
- Resolved customer complaints promptly, improving satisfaction and loyalty through effective problem-solving.
- Monitored suspicious activities and reported findings to ensure branch security and compliance standards were met.
- Collaborated with team members to achieve branch goals, promoting a cohesive work environment focused on excellence.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with compromised debit cards and issued new credentials.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
- Wrote and distributed customer correspondence.
Bank Teller
Citizens Bank
Gaylord, MI
09.1994 - 08.2010
- Implemented process improvements that streamlined operations, reducing transaction times for customers.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing excellent service and fostering positive relationships.
- Managed cash drawer, balancing transactions daily to maintain accuracy and accountability.
- Trained new staff on systems and procedures, enhancing team performance and knowledge retention.
- Resolved customer complaints promptly, improving satisfaction and loyalty through effective problem-solving.
- Oversaw daily operations of teller line, ensuring compliance with banking regulations and policies.
- Mentored and trained new tellers on customer service excellence and transaction accuracy.
- Implemented process improvements to enhance branch efficiency and reduce customer wait times.
- Managed cash flow, balancing drawer discrepancies and minimizing losses through effective oversight.
- Developed strategies for cross-selling bank products, increasing client engagement and satisfaction.
- Led team meetings to communicate updates on procedures, fostering a collaborative work environment.
- Analyzed performance metrics to identify training needs and improve teller productivity.
- Ensured adherence to security protocols, safeguarding against fraud and maintaining customer trust.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Contributed to the development of training materials for new hires, improving overall team competency levels.
- Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
- Optimized workflow efficiency by assisting in the implementation of new software systems for transaction processing.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
- Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
- Wrote and distributed customer correspondence.
Front Desk Receptionist
Beaver Creek Resort
Gaylord, MI
04.1992 - 11.1994
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations using property management systems to optimize occupancy rates.
- Trained new staff on front desk procedures and customer interaction protocols.
- Implemented process improvements that enhanced guest satisfaction ratings and operational efficiency.
- Oversaw daily front desk activities, maintaining accurate records of guest transactions and communications.
- Collaborated with management to streamline check-in processes, reducing wait times during peak periods.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Streamlined check-in processes, reducing wait times for guests.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected all types of payments, processed transactions and updated relevant records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Sales Associate
Wickes Lumber
Gaylord, MI
02.1992 - 09.1994
- Assisted customers with product selection and provided expert knowledge on lumber and building materials.
- Processed sales transactions efficiently, ensuring accurate pricing and payment handling.
- Maintained organized inventory displays to enhance customer shopping experience and accessibility.
- Collaborated with team members to optimize stock levels and minimize inventory discrepancies.
- Developed strong relationships with repeat customers, fostering loyalty and ongoing sales opportunities.
- Implemented best practices for merchandising, increasing visibility of promotional items in store layout.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Manager
Walmart
Gaylord, MI
01.1988 - 10.1993
- Led customer service team to enhance service delivery and improve customer satisfaction.
- Developed training programs for staff to improve product knowledge and service efficiency.
- Implemented process improvements that streamlined operations and reduced customer wait times.
- Analyzed customer feedback data to identify trends and drive strategic initiatives for improvement.
- Mentored team members, fostering a collaborative environment that encouraged professional growth.
- Coordinated cross-functional efforts to resolve escalated customer issues effectively and efficiently.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Improved team morale by establishing recognition program for exceptional customer service.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Boosted customer retention rates through personalized follow-up strategies.
- Reduced customer complaints by proactively identifying and addressing common issues.
Customer Service Clerk
Glen's Market
Gaylord, MI
10.1987 - 11.1990
- Processed customer transactions accurately and efficiently.
- Resolved customer inquiries and complaints with a focus on satisfaction.
- Maintained organized product displays to enhance shopping experience.
- Assisted customers in locating products, providing personalized service.
Education
High School Diploma -
Gaylord High School
Gaylord, MI06-1989
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
- Compounding techniques
- Receiving incoming supplies
- Medication storage procedures
- Regulatory compliance
- Order verification
- Secure storage of medications
- Drug interaction awareness
- Updating medication histories
- Dosage form preparation
- Drug storage procedures
- Interpreting orders
- Aseptic techniques
- FDA drug safety guidelines
- Drug utilization review
- Staff development
- OTC recommendations
- Drug monitoring
- Intravenous admixture preparation
- Patient education and counseling
- Record preparation
- Operations support
- Medication therapy management
- Drug classification
- Pharmacology
- Ordering and stocking medications
- Billing support
- Troubleshooting malfunctioning equipment
- Point of sale systems proficiency
- FDA and HIPAA compliance
- Proper labeling
- FDA compliance
- Quality assurance and control
- Pharmacy operations
- Resolving customer issues
- Labeling prescriptions
- Proper labeling procedures
- Insurance reconciliation
- Supporting pharmacy operations
- Customer service
- Data entry
- Attention to detail
- HIPAA compliance
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Cash register operations
- Team coordination
- Insurance processing
- Inventory tracking
- Certified pharmacy technician (cpht)
- Creative thinking
- Inventory management
- Analytical thinking
- Relationship building
- Patient profile setup
- Resolving complaints
- Medication storage and labeling
- Employee training
- Payment processing
- Prescription refill fulfillment
- Staff leadership
- Equipment cleaning and maintenance
- Medical insurance claims processing
- Certified pharmacy technician
- Confidentiality practices
- Insurance claim processing software
- Medication documentation
Timeline
Pharmacy Technician
Walgreens
01.2016 - Current
Manager's Assistant
Big Lots
03.2011 - 01.2016
Customer Service Representative
5/3 Bank
02.2010 - 02.2015
Bank Teller
Citizens Bank
09.1994 - 08.2010
Front Desk Receptionist
Beaver Creek Resort
04.1992 - 11.1994
Sales Associate
Wickes Lumber
02.1992 - 09.1994
Customer Service Manager
Walmart
01.1988 - 10.1993
Customer Service Clerk
Glen's Market
10.1987 - 11.1990
High School Diploma -
Gaylord High School