Jessica Woodard-Scott

• Processed legal documents for filing and retrieval in a timely manner.
• Assisted clients with inquiries regarding court records and services.
• Maintained accurate records of case files and supporting documents.
• Collaborated with team members to improve workflow and efficiency.
• Assisted customers with inquiries and complaints in a professional manner.
• Answered phones in a courteous manner while providing excellent customer service.
• Performed data entry tasks to update customer accounts records.
• Verified accuracy of all paperwork prior to submission for processing.

Coordinated field reps for timely work order inspections.

Convey information to field reps through email and phone interactions.

Consistently maintained top-notch work standards.

Managed tracking of tasks with Excel.

Guaranteed compliance with established industry norms.

• Monitored employee and customer interactions to assess quality of service.
• Streamlined processes to maximize operational results.
• Created, prepared, and delivered reports to various departments.
• Enhanced efficiency through effective communication of order particulars to field personnel.

• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Assisted counsel in preparing answers, providing documentation, and information for discovery request.

• Being self-motivated worker, multi-tasking multiple assignments and clients
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations
• Edited and proofread legal documents to verify accuracy
• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases
• Communication
• Handled complaints and concerns with prompt, courteous service to uphold professional reputation
• Leadership
• Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.