Jessica Wright
Huntington,WV
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Representative
State Farm
12.2023 - 02.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Developed and implemented strategies to improve customer retention and loyalty.
Billing Specialist
Mainstream Services
11.2013 - 11.2023
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
Education
Wayne High School
Wayne, WVSkills
- Goal-Oriented
- Prospecting skills
Timeline
Account Representative
State Farm
12.2023 - 02.2024
Billing Specialist
Mainstream Services
11.2013 - 11.2023
Wayne High School