Jessica Wright
Pensacola,FL
Summary
Innovative technology professional with extensive and diverse experience. Adept at optimizing systems and aligning technical solutions with business objectives. Demonstrated track record of leading projects from inception to completion, driving organizational growth, and achieving success.
Overview
10
10
years of professional experience
Work History
Customer Experience Analyst
Moder
10.2024 - Current
- Reported high level of data quality metrics to staff and management.
- Delivered personalized assistance to customers, fostering a sense of loyalty and trust in the company''s brand commitment.
- Monitored performance metrics to continually assess team effectiveness in delivering outstanding support.
- Assisted in developing strategies for increasing retention rates through data-driven insights into customer behavior patterns.
- Recognized areas for improvement within the user experience, prompting targeted design changes.
- Collaborated with cross-functional teams to address systemic issues impacting the customer experience.
Investor Service Representative
SS&C Technologies
01.2021 - 02.2025
- Consistently fostered effective relationships across various levels of corporate stakeholders.
- Serve as a senior expert in corporate governance and responsible investment team with a strong focus on high profile engagements, governance policy and responsible investing in internally and externally
- Well rounded finance/investment management professional with extensive hands on experience in financial and governance analysis
- Supported the sales team by providing accurate investment information to potential clients, resulting in new account openings.
Mortgage Loan Processor
Navy Federal Credit Union
01.2015 - 01.2021
- Supplied members with comprehensive range of Navy Federal Credit Union products and services.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable outcomes.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Education
Masters In IT - Information And Communication Technology
The University of West Florida
Pensacola, FL04.2026
Bachelor of Science - Healthcare Administration
University of West Florida
Pensacola, FL04.2025
Certificate - Special Topics in Public Health
The University of West Florida
Pensacola, FL04.2025
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- CRM software expertise
- Analytical mindset
- Report preparation
- Logistics support
- Customer service
- Operating system administration
- Healthcare finance
- Financial administration abilities
- Health education administration
- CRM administration
- Policy administration mastery
Timeline
Customer Experience Analyst
Moder
10.2024 - Current
Investor Service Representative
SS&C Technologies
01.2021 - 02.2025
Mortgage Loan Processor
Navy Federal Credit Union
01.2015 - 01.2021
Masters In IT - Information And Communication Technology
The University of West Florida
Bachelor of Science - Healthcare Administration
University of West Florida
Certificate - Special Topics in Public Health
The University of West Florida
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