Jessica Wu Ou
Brooklyn,NY
Summary
To improve my skills in order to reach a higher level of professionalism while making connections with peers or coworkers in order to promote corporate and team goals. Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor. Observant server with Number years of experience facilitating fantastic dining experiences. Food industry veteran with experience seating guests and bartending. Celebrated for wide skillset and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Hongwon 88
10.2023 - 05.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Adhered to health and safety standards while handling food and beverages.
Barista
Gregory’s Coffee
01.2021 - 10.2023
- Barista
- Cashier
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Jewelry Packager
Retail packaging
01.2020 - 12.2021
- Packed jewelry for different companies
- Prepared delivery orders for customers through UPS
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
Cashier/Waitress
Family restaurant
01.2017 - 12.2019
- In charge of the cashier station when busy
- Worked on all holidays and weekends
- Experienced in hands-on work including serving and making food
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales associate
Clothing store
01.2015 - 12.2017
- Sold clothing
- Folded and organized clothings, assisted customers with whatever they needed help
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Hospitality Management - Undecided
City University of Technology
Brooklyn, NYHigh School - Culinary Arts
John Dewey High school
Brooklyn, NY06.2023
Skills
- Communication
- Customer service
- Bilingual (Spanish and English)
- Ability to adapt and process information
- Food handling safety practices
- Guest satisfaction
- Guest service
- Flexible Schedule
- Food Running
- Order Accuracy
- Safe Food Handling
- Inventory Management
- Menu changes
- Sanitation Standards
- Payment Processing
- Order Management
- Strong Work Ethic
- Professional Appearance
- Cash Handling
- Menu Memorization
- Ordering Procedures
- Team Player
- Warm and Friendly
- Decision-Making
- Ability to Lift 30 Pounds
State
NY
City
Brooklyn
Certification
NYC health and sanitation certification
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Server
Hongwon 88
10.2023 - 05.2024
Barista
Gregory’s Coffee
01.2021 - 10.2023
Jewelry Packager
Retail packaging
01.2020 - 12.2021
Cashier/Waitress
Family restaurant
01.2017 - 12.2019
Sales associate
Clothing store
01.2015 - 12.2017
Hospitality Management - Undecided
City University of Technology
High School - Culinary Arts
John Dewey High school