Jessica Wyatt
Gordonville,PA
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Works well independently to handle assignments and always ready to go beyond basics assignments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Captain
The Inn & Suites At Kitchen Kettle
03.2022 - Current
- Assisted the Captain in managing daily operations, ensuring smooth sailing and team efficiency.
- Regularly implement improvements where necessary to boost overall efficiency.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Revised standard operating procedures as needed, keeping up-to-date with industry best practices for optimal performance results.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Implemented eco-friendly practices to reduce waste and promote sustainability within the hotel.
- Managed laundry sorting, washing, drying, and ironing.
- Participated in quality assurance reviews, implementing changes as needed to improve overall service and guest satisfaction.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Enhanced team morale by fostering a supportive work environment that encouraged open communication among staff members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Managed staffing levels effectively, balancing workload requirements.
- Increased repeat business by developing strong relationships with clients and providing personalized attention to their needs.
- Reduced operational expenses by streamlining processes and optimizing resource allocation.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented strategies to optimize operational efficiency.
- Fostered a positive work environment for staff members, resulting in better overall team morale.
- Trained employees on industry best practices, resulting in improved performance among team members.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Trained new employees, demonstrating best methods for serving clients and guests.
- Developed and implemented strategies to optimize operational efficiency.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Exceeded guest expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
- Contributed to repeat business by establishing rapport with guests through excellent communication skills and genuine hospitality efforts.
- Upheld brand standards consistently while representing the hotel professionally in all interactions with guests and colleagues alike.
- Provided valuable input during team meetings for continuous improvement of lodging policies and procedures.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with guests to provide information, answer questions and assist with reservations.
- Facilitated timely room turnover with thorough coordination between housekeeping staff and guest departures/arrivals schedules.
- Elevated guest experience by providing personalized recommendations for local attractions and dining options.
- Contributed to a positive work environment by consistently maintaining a professional demeanor and collaborating effectively with team members.
- Assisted in training new team members, fostering a collaborative work environment and consistent service standards.
- Ensured smooth operations during peak hours by effectively multitasking under pressure while maintaining exceptional customer service.
- Increased overall hotel efficiency by maintaining organized records of guests'' stays, payments, and special requests.
- Strengthened guest loyalty through attentive service and swift resolution of any issues that arose during their stay.
- Assisted management with inventory control, tracking essential supplies and placing orders as needed to maintain optimal stock levels.
- Completed late check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Monitored staff performance and provided feedback and guidance.
Rural Carrier Associate
USPS
11.2015 - 01.2023
- Collected money for postage-due and COD fees and obtained signed receipts for registered, certified, and insured mail
- Sorted mail and packages in post office or delivery vehicle to prepare for daily delivery
- Loaded truck by properly securing items to prevent damage during transportation
- Operated hand-held scanning device to track items delivered
- Entered change of address orders into computers to process forwarding address stickers
- Reported unusual circumstances concerning condition of street letterboxes
- Sorted postal flats, letters, packages, and magazines based on addresses and names
- Used safest and quickest delivery routes to deliver packages to business and residential customers
- Demonstrated and promoted safe driving methods, consistently adhering to state traffic rules and regulations
- Consistently met schedules for the timely collection and return of mail
- Completed the required paperwork and obtained signatures to process registered, certified and insured mail items
- Organized daily routes to manage the efficient delivery of mail and packages to customer residences and business locations
- Properly accounted for and turned in all money collected during the mail route
- Helped customers away from their delivery locations by holding mail at the main office
- Collected mail on the daily route, bringing in parcels from homes, businesses and area mailboxes
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Supported operations with consistent maintenance and updates of corporate files and records
- Delivered mail to over 500 residences and business establishments per day, following specified routes.
Education
No Degree -
Octorara Area High School
Atglen, PASkills
- Guest Relations
- Teamwork and Leadership
- Time Management
- Dependable and Reliable
- Attention to detail
- Flexible availability
- Computer skills
Timeline
Assistant Captain
The Inn & Suites At Kitchen Kettle
03.2022 - Current
Rural Carrier Associate
USPS
11.2015 - 01.2023
No Degree -
Octorara Area High School
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