Jessica Yetter
Salem,OR
Summary
Dynamic healthcare professional with extensive experience at Salem Clinic, excelling in patient communication and care coordination. Proficient in EPIC software, I effectively managed high-volume patient interactions and ensured seamless appointment scheduling. Known for my strong organizational skills and ability to foster collaboration among medical teams, I consistently enhance patient experiences. Dedicated Patient Services Representative with extensive experience in care coordination and medical scheduling. Skilled in maintaining HIPAA compliance and enhancing patient communication while ensuring seamless interactions between patients and providers.
Overview
17
17
years of professional experience
Work History
Caregiver
Private Home Health
10.2022 - Current
- Provide daily care and support for blind mother and disabled sister in a multigenerational household.
- Coordinate all medical, dental, and vision appointments; manage transportation to appointments and errands.
- Assist with daily living needs, medication reminders, and household organization.
- Maintain accurate schedules and communication with multiple providers.
Patient Services Representative
Salem Clinic
Salem, OR
09.2018 - 10.2022
- Checked in patients and created accurate chart notes and referrals in EPIC to facilitate patient care.
- Acted as liaison between patients, nurses, and medical support staff to ensure continuity of care.
- Managed high-volume phone lines; routed calls and messages to appropriate departments.
- Coordinated telemedicine appointments and supported patients with technology.
- Handled HIPAA-protected documents in both electronic and paper formats.
- Completed follow-up calls to ensure timely communication between patients and providers, enhancing patient experience.
Department Manager
Walmart
Salem, OR
11.2008 - 09.2017
- Managed operations for five departments, tracking sales performance to inform strategy.
- Supervised employees, coordinated task assignments, and ensured timely completion of daily operations.
- Designed floor plans and promotional displays to enhance customer engagement and drive sales.
- Maintained perpetual inventory and processed orders for high-turnover merchandise.
- Monitored safety recalls and ensured compliance with company standards.
- Filled in for various departments during staffing shortages, covering electronics, jewelry, cashiering, and fitting room.
- Operated multi-line phone systems, overhead paging, and walkie-talkies while assisting customers.
Skills
- EPIC Healthcare Software Proficiency
- Patient Check-in
- Medical Scheduling
- Chart Creation
- Care Coordination
- Telemedicine Support
- Referrals
- HIPAA Compliance
- Patient Communication
- Administrative Scheduling
- Records Management
- File Management
- Multi-line Phone Systems
- Conferencing
- Staff Support
- Task Delegation
- Microsoft Word
- Standard Office Equipment
- CPR Certification
Timeline
Caregiver
Private Home Health
10.2022 - Current
Patient Services Representative
Salem Clinic
09.2018 - 10.2022
Department Manager
Walmart
11.2008 - 09.2017