Jessica Young
Hickory,NC
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medication Technician
Catawba Valley Living
Hickory, NC
03.2021 - Current
- Complied with applicable laws governing drug distribution practices.
- Educated patients about their rights regarding access to their own medical information.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Researched medications to better understand properties and interactions with other drugs.
Customer Service Representative /Repair Coordinator
Interstate Foam & Supply Inc.
Conover, NC
09.2017 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored new employees on procedures and policies to maximize team performance.
Medication Technician / Practice Care Assistant
Springs of Catawba
Hickory, NC
10.2017 - 10.2021
- Assisted in the preparation and delivery of medications to patients.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Received verbal orders from physicians and other healthcare providers regarding prescriptions and refills.
- Obtained, recorded and reported patient vital signs for medication administration.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
Front Desk Receptionist
Catawba Pediatrics
Hickory, NC
07.2018 - 05.2019
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Followed HIPAA guidelines when handling confidential patient information.
Education
High School Diploma -
Catawba Valley Community College
Hickory, NC05-2015
Some College (No Degree) - Medical Assisting And Healthcare Billing
Catawba Valley Community College
Hickory, NC08-2021
Skills
- Privacy and Confidentiality
- Records Updating
- Daily Living Assistance
- Medical Records Management
- Medication Administration
- Insurance Verification
- HIPAA Compliance
- Healthcare Regulations
- Electronic Charting
- Quality Assurance
- Safety Management
- Clinical Documentation
- Interpersonal Skills
- Team Collaboration
- Attention to Detail
Certification
- Certificate of Developing People Skills
- Medication Technician Certification
- Certificate of Pathways to Health Careers
- Certificate of Practice Care Aide
Timeline
Medication Technician
Catawba Valley Living
03.2021 - Current
Front Desk Receptionist
Catawba Pediatrics
07.2018 - 05.2019
Medication Technician / Practice Care Assistant
Springs of Catawba
10.2017 - 10.2021
Customer Service Representative /Repair Coordinator
Interstate Foam & Supply Inc.
09.2017 - Current
High School Diploma -
Catawba Valley Community College
Some College (No Degree) - Medical Assisting And Healthcare Billing
Catawba Valley Community College
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