Jessica Young

Moody,AL

Summary

Seeking Data Entry role with 14 years of customer service experience, adept in transaction management and problem resolution. Skilled in maintaining accurate records, processing financial forms, and managing point-of-sale systems. Proven ability to provide information efficiently and support daily operations.

Overview

years of professional experience

Work History

Call Center Representative / Customer Service

Cadence Bank

Hoover, AL

02.2022 - Current

Greeting customers, answering inbound and outbound calls, and providing information about Bank services.
Processing deposits, withdraw, check orders, loan payments, and other banking forms.
Led consultative meetings with existing customers and prospects to evaluate banking needs, identify sales opportunities, and provide education on financial solutions, including checking accounts, mortgage loans, savings accounts, and online banking.
Identified resolution to customer issues regarding overdrafts, fraudulent charges, loan applications fees, and overdue credit payments.
Customer Service Representative support customer inquiries and debit and credit cards needs by answering questions regarding their banking account and billing issues while offering additional products.
Resolved customer complaints in a timely manner to ensure customer satisfaction.

Customer Service Representative/Appointment Setter

Closets by Design

Birmingham, AL

08.2017 - 12.2021

Conduct warm and cold calling to potential clients to generate interest in our products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered customer inquiries via phone, email, and chat.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Service Representative

Publix

Oxford, AL

01.2010 - 08.2017

Delivered exceptional customer service, ensuring a high-quality experience for patrons by promptly addressing their needs and inquiries.
Assisted in inventory management, including stocking shelves, rotating merchandise, and pricing, while maintaining awareness of sales and store stock levels.
Managed cashier operations by accurately counting cash drawers at the close of each shift and facilitating efficient checkout processes.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Four Square Christian Academy

Anniston, AL

06.2004

Jacksonville State University

Jacksonville, AL

Skills

Internet Explorer
Data Entry
Switchboard (40 Wpm)
Outlook Express
Word
Excel
Strong leadership
Call monitoring

Workforce management
Communication Skills
Organizational Skills
Problem-Solving
Proficiency in Microsoft Office
Attention to Detail
Data Management
Basic IT Skills

Timeline