Jessica Yozamp
Redmond
Summary
Self-motivated Operations Manager successful in collaborating with many departments, area leaders, and employees to streamline and strengthen processes and increase revenue. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of industry practices.
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
16
16
years of professional experience
Work History
Operations Manager: Commercial & Builder Division
Western Title & Escrow
Bend
02.2024 - Current
Interface with escrow and title to assist and support builder and commercial transactions, facilitate early issue process, strategic planning and problem solving
Area Branch Manager, Escrow Officer
Western Title & Escrow
Redmond
01.2017 - 02.2024
- Top producing escrow officer.
- Directed daily operations for multiple branch locations to ensure efficient service delivery.
- Managed branch staff through training, performance evaluations, and development initiatives.
- Implemented strategic plans to enhance customer satisfaction and drive branch growth.
Real Estate Broker
Windermere Central Oregon Real Estate
Redmond
01.2016 - 12.2016
- Guided clients through buying and selling residential properties in Central Oregon.
- Conducted market analysis to determine property values and trends.
- Negotiated contracts and agreements between buyers and sellers effectively.
Customer Service Manager
Western Title & Escrow
Redmond
01.2014 - 12.2015
- Managed customer inquiries and resolved issues in a timely manner.
- Developed training materials for new customer service representatives.
- Implemented process improvements to enhance customer satisfaction levels.
Business Development Executive
Western Title & Escrow
Redmond
08.2012 - 05.2013
- Developed strategic partnerships with local residential realtors and lenders
- Created and managed client relationships through the conversion from lead to client
- Maintained and strengthened client relationships through follow through, training, providing resources and strong customer service skills
Real Estate Broker
Windermere Central Oregon Real Estate
Redmond
01.2010 - 08.2012
- Guided clients through buying and selling residential properties in Central Oregon.
- Conducted market analysis to determine property values and trends.
- Negotiated contracts and agreements between buyers and sellers effectively.
Education
Some College (No Degree) - Business Administration And Management
Oregon State University
Corvallis, ORSome College (No Degree) - Business Administration And Management
Portland State University
Portland, Oregon, ORSkills
- Strategic planning
- Branch management
- Cross department collaboration
- Team building
- Growth focused leadership
- Top producing escrow officer
- Top producing sales person
- Excellent customer service
- Entrepreneurial
Timeline
Operations Manager: Commercial & Builder Division
Western Title & Escrow
02.2024 - Current
Area Branch Manager, Escrow Officer
Western Title & Escrow
01.2017 - 02.2024
Real Estate Broker
Windermere Central Oregon Real Estate
01.2016 - 12.2016
Customer Service Manager
Western Title & Escrow
01.2014 - 12.2015
Business Development Executive
Western Title & Escrow
08.2012 - 05.2013
Real Estate Broker
Windermere Central Oregon Real Estate
01.2010 - 08.2012
Some College (No Degree) - Business Administration And Management
Oregon State University
Some College (No Degree) - Business Administration And Management
Portland State University