Jessica Zamarripa
El Paso
Summary
Customer experience and property management expert with proven client retention capabilities. Skilled in fostering positive tenant relations through effective conflict resolution and strict adherence to housing regulations. Dedicated to upholding high service standards and operational excellence.
Overview
9
9
years of professional experience
Work History
Health Care Provider
Angel Hands Provider Services
El Paso
06.2022 - Current
- Personal care assistance (bathing, dressing, grooming)
- Assisted with daily living activities to enhance patient comfort and well-being.
- Facilitated social interactions to improve client mental health and emotional support.
- Medication reminders
- Meal preparation
- Light housekeeping
- Coordinated travel arrangements to ensure punctual client attendance at medical appointments.
- Respite care for family caregivers.
- Maintained cleanliness and organization of healthcare environment to uphold safety standards.
Property Manager
5 Star Property Management
El Paso
09.2025 - 05.2026
- Ensure full compliance with federal, state, and local housing regulations, including Fair Housing laws.
- Managed tenant relations, promptly addressing concerns to foster positive living experiences.
- Delivered consistent, high-quality customer service to maintain positive tenant and owner relationships.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Coordinated property maintenance, ensuring timely repairs to uphold property standards.
- Conducted property inspections and enforced community standards.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Processed evictions in accordance with state laws and procedures.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinate and schedule property showings with prospective tenants to support leasing efforts.
- Serve as primary point of contact for high-volume inbound and outbound customer inquiries, providing consultative guidance and timely follow-up.
- Educate prospective customers on available offerings, pricing, and processes to support informed decision-making.
- Maintained accurate records of tenant information and transactions.
Property Manager/Leasing Agent
Tropicana Properties
El Paso
09.2017 - 09.2025
- Manage a high volume of customer leads, guiding prospects through the full cycle from initial contact to signed agreement.
- Process lease applications, perform background checks, and execute lease agreements.
- Facilitated lease agreements and renewals with prospective tenants.
- Met with prospective tenants to show property and assess applications or sign leases.
- Followed up consistently with prospective and existing customers to enhance conversion rates and improve retention.
- Managed tenant relations by addressing concerns promptly to foster positive living experiences.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Conduct move-in and move-out walkthroughs, documenting property conditions and coordinating necessary repairs.
- Coordinated maintenance requests, ensuring timely completion to maintain tenant satisfaction and property standards.
- Managed all maintenance requests from tenants in a timely manner.
- Performed regular property inspections to identify maintenance needs and ensure safety standards.
- Conducted property inspections to maintain standards and compliance.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Processed evictions in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepare monthly reports on rent collection, occupancy rates, and property performance.
- Support marketing and advertising efforts to generate new leads and increase demand.
- Facilitated thorough processing and verification of tenant paperwork for effective lease management.
- Assisted with software and system testing to ensure operational efficiency and reliability.
Education
Cosmetology License -
Cosmetology Institute
El Paso06-2015
Medical Assistant -
Vista College
El Paso, TX10-2011
Skills
- Property Management Operations
- Client Retention
- Tenant and Owner Relations
- Marketing strategy
- Fair Housing Law Compliance
- Fair housing compliance
- Multi-family property management
- Property inspections
- Rent collection
- Payment collection
- Team collaboration
- Microsoft Office
- Organizational & Time Management Skill
- Tenant management
- Attention to detail
- Fair housing regulations
- Customer service
- Client relations
- Conflict resolution
- Analytical thinking
- Time management
- Professional Communication
- Teamwork
- Organizational abilities
- Oral and written communication
- HOME Program
- Organizational skills
- Unit vacancies
- Leasing operations
- Payment collection
- Work order monitoring
- Eviction notices
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Property Manager
5 Star Property Management
09.2025 - 05.2026
Health Care Provider
Angel Hands Provider Services
06.2022 - Current
Property Manager/Leasing Agent
Tropicana Properties
09.2017 - 09.2025
Cosmetology License -
Cosmetology Institute
Medical Assistant -
Vista College