Iris Arredondo
Laredo,TX
Summary
Compassionate and adaptable health care professional with extensive experience in coordinating schedules and providing exceptional patient care. Known for strong organizational skills and effective communication, ready to drive improvements in team productivity and client outcomes.
Experienced with managing surgical schedules and coordinating with medical teams to ensure timely and efficient patient care. Utilizes strong organizational skills to handle complex scheduling demands and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency.
Overview
23
23
years of professional experience
Work History
Health Care Provider
Champion Care Inc.
2014.03 - Current
- Delivered compassionate care to clients, ensuring comfort and well-being in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Organized medication and provided reminders according to schedule.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Lead Scheduling Coordinator
Doctors Hospital of Laredo
2021.09 - 2023.09
- Coordinated complex scheduling for Surgery, Endo/Minor, Cath Lab, Interventional Radiology, ensuring optimal staff coverage and resource allocation for Main Hospital and Providence Facility.
- Streamlined appointment processes by implementing new scheduling software, enhancing operational efficiency.
- Collaborated with department heads to forecast staffing needs based on patient volume trends and service demands.
- Mentored junior scheduling coordinators, providing guidance on best practices and conflict resolution strategies.
- Led initiatives to improve communication channels between departments, resulting in reduced scheduling conflicts and delays via phone calls, email and Tigerconnect.
- Collaborated with surgeons, surgical staff, anesthesia providers and vendors to develop innovative solutions for addressing scheduling challenges within tight deadlines.
- Facilitated open communication channels between departments, enabling smooth collaboration for efficient schedule management.
- Increased team productivity by closely monitoring workload distribution and adjusting schedules accordingly.
- Maintained detailed documentation of schedule changes, ensuring transparency in all aspects of shift assignments for both employees and management alike.
- Reduced staff overtime hours by optimizing the scheduling system and minimizing coverage gaps closing rooms or releasing surgical blocks.
- Coordinated emergency staffing situations effectively, managing unexpected absences with minimal disruption to daily operations.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated testing, approvals and other diagnostic data for proper clearance prior to surgery.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
Lead Scheduling Coordinator
Doctors Hospital Of Laredo
2019.04 - 2021.04
Surgery Scheduler
Laredo Medical Center
2005.05 - 2019.03
- Coordinated surgical schedules to optimize operating room utilization and patient flow.
- Communicated effectively with patients and medical staff to confirm appointment details.
- Managed electronic scheduling system for accurate tracking of surgeries and follow-up appointments.
- Assisted in resolving scheduling conflicts to minimize delays and enhance patient satisfaction.
- Collaborated with surgeons and nursing staff to prioritize urgent cases in scheduling processes.
- Streamlined pre-operative procedures through effective calendar management and resource allocation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
- Developed training materials for new hires on surgery scheduling best practices and software usage.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Participated in departmental meetings "huddles" and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Coordinated requests and collected diagnostic imaging "X-Rays for the surgeries needing imaging in room for surgeons.
- Performed various administrative tasks by filing, copying and faxing documents.
- Collected and faxed to various departments of the On-Call staff schedule.
Medical Records Clerk
Regent Care Center
2003.01 - 2005.01
- Managed patient records and ensured compliance with healthcare regulations.
- Maintained accuracy of medical documentation through regular audits and quality checks.
- Facilitated efficient retrieval of patient information for healthcare professionals.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into medical records.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Education
Associate of Applied Science - Nursing
Laredo Community College
Laredo, TXAssociate of Applied Science - Nursing
Texas A&M International University
Laredo, TXHigh School Diploma -
J.W. Nixon High School
Laredo, TX2000-05
Skills
- Care planning
- Vital signs monitoring
- HIPAA compliance
- Compassionate care
- Ethical practice
- Report preparation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Medical terminology
- Medical record-keeping
- Professionalism
- English and Spanish fluency
Languages
English
Spanish
Timeline
Lead Scheduling Coordinator
Doctors Hospital of Laredo
2021.09 - 2023.09
Lead Scheduling Coordinator
Doctors Hospital Of Laredo
2019.04 - 2021.04
Health Care Provider
Champion Care Inc.
2014.03 - Current
Surgery Scheduler
Laredo Medical Center
2005.05 - 2019.03
Medical Records Clerk
Regent Care Center
2003.01 - 2005.01
Associate of Applied Science - Nursing
Laredo Community College
Associate of Applied Science - Nursing
Texas A&M International University
High School Diploma -
J.W. Nixon High School