Jessica Zambrana
Woodbridge,VA
Summary
Customer-oriented sales professional with 2 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dental Assistant
Renova Smiles
Falls Church, VA
02.2024 - Current
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Beauty Advisor
Ulta
Woodbridge, Virginia
11.2023 - 01.2024
- Upsold additional beauty items when appropriate to increase sales revenue.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ensured that all displays were neat and organized at all times.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Computed purchases and received and processed cash or credit payment.
- Administered special promotions such as discounts or loyalty rewards programs.
- Described merchandise and explained use, operation and care.
- Finalized purchases and processed payments.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Asset Protection Investigator
Walmart
Dumfries, VA
04.2023 - 11.2023
- Investigated cases of credit card fraud or misuse by conducting background checks and interviewing relevant parties.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Walmart facilities.
- Maintained accurate documentation of all investigation findings including suspect information, evidence collected.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Performed audits of safety procedures, business offices, and CCTV systems.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Trained staff members on how best utilize EAS systems as a tool for reducing losses due to theft or fraud.
- Performed undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
- Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
Shift Leader in Training
Bath and Body Works, Limited Brands
Woodbridge, VA
10.2022 - 02.2023
- Performed opening and closing duties such as counting money, restocking shelves, cleaning equipment.
- Evaluated store performance metrics against set objectives and targets.
- Maintained accurate records of daily staff attendance and shift schedules.
- Worked closely with other departments to coordinate activities and ensure smooth operations.
- Delegated work to staff, setting priorities and goals.
- Identified areas of improvement in operational processes and developed strategies to address them.
- Monitored project timelines, delegated tasks, and tracked performance metrics for each team member.
- Motivated staff to become top sales closers and exceed benchmarks.
- Answered calls per shift to assist with customer questions and concerns.
Education
High School Diploma -
Gar-Field High School
Woodbridge, VA04-2022
Some College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Product Demonstrations
- Paperwork Management
- Inventory Control
- Customer Engagement
- Customer Needs Assessment
- Service Consultations
- Retail Experience
- Relationship Building
- Policy Enforcement
- Interviewing Techniques
- Crime Prevention
- Security Systems
- Incident Reporting
- CCTV Systems
- Conflict Resolution
- Fraud Detection
- Retail Operations
- Data Analysis
- Staff Training
- Patient Services
- Procedure Support
- Instrument Preparation
- Equipment Sterilization
- Dental Hygiene
- Patient Schedule Management
- Disinfecting Rooms and Equipment
- Dental Radiography
- Chairside Assistance
- Strong Writing and Verbal Skills
Certification
- AED, Adult, Child, Infant CPR & AED Training (BLS), 09/21/2022-09/21/24
Timeline
Dental Assistant
Renova Smiles
02.2024 - Current
Beauty Advisor
Ulta
11.2023 - 01.2024
Asset Protection Investigator
Walmart
04.2023 - 11.2023
Shift Leader in Training
Bath and Body Works, Limited Brands
10.2022 - 02.2023
High School Diploma -
Gar-Field High School
Some College (No Degree) - Business Administration
Southern New Hampshire University