Shantelle J. Byrd
Redford
Summary
I have dedicated 30 years as a dental professional, pursuing my passion of teaching, selling, and giving people something to smile about! I am committed to leveraging these qualities to drive success and contribute to Align Tech's organizational growth.
Overview
7
7
years of professional experience
Work History
Surgical Dental Assistant
Ann Arbor Smiles
Ann Arbor, MI
01.2018 - 01.2019
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Established compassionate communication style, which increased patients' trust and comfort levels with surgical team.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Demonstrated proficiency in utilizing advanced dental technology during surgical procedures for increased accuracy and effectiveness.
Territory Manager
SDI North America
Michigan And Northern IN.
11.2021 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Trained and mentored sales representatives in sales
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Implemented CRM system to better track client interactions and sales progress, enabling more timely and relevant follow-up actions.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
Sales Representative
Benco Dental
Metropolitan Detroit
02.2019 - 10.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Administrative Assistant
Comfort Dental Spa
Farmington Hills, MI
12.2019 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Assisted coworkers and staff members with special tasks on daily basis.
Orthodontic Treatment Coordinator
Spillane Orthodontics
Novi, MI
01.2020 - 11.2020
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patient''s teeth.
Education
No Degree - General Studies
Aquinas
Grand Rapids, MI01-2003
Skills
- Product demonstrations
- Analytical problem solver
- Consultative selling techiques
- Strategic account development
- Upselling and cross-selling
- Event networking
- Sales presentation
- Salesforce software
Timeline
Territory Manager
SDI North America
11.2021 - Current
Orthodontic Treatment Coordinator
Spillane Orthodontics
01.2020 - 11.2020
Administrative Assistant
Comfort Dental Spa
12.2019 - 11.2021
Sales Representative
Benco Dental
02.2019 - 10.2019
Surgical Dental Assistant
Ann Arbor Smiles
01.2018 - 01.2019
No Degree - General Studies
Aquinas