Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shantelle J. Byrd

Shantelle J. Byrd

Redford

Summary


I have dedicated 30 years as a dental professional, pursuing my passion of teaching, selling, and giving people something to smile about! I am committed to leveraging these qualities to drive success and contribute to Align Tech's organizational growth.

Overview

7
7
years of professional experience

Work History

Surgical Dental Assistant

Ann Arbor Smiles
01.2018 - 01.2019
  • Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
  • Established compassionate communication style, which increased patients' trust and comfort levels with surgical team.
  • Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
  • Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
  • Demonstrated proficiency in utilizing advanced dental technology during surgical procedures for increased accuracy and effectiveness.


Territory Manager

SDI North America
11.2021 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Trained and mentored sales representatives in sales
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Implemented CRM system to better track client interactions and sales progress, enabling more timely and relevant follow-up actions.
  • Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Attended trade shows and industry events to promote company products and services.

Sales Representative

Benco Dental
02.2019 - 10.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Administrative Assistant

Comfort Dental Spa
12.2019 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Assisted coworkers and staff members with special tasks on daily basis.

Orthodontic Treatment Coordinator

Spillane Orthodontics
01.2020 - 11.2020
  • Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
  • Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
  • Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
  • Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patient''s teeth.

Education

No Degree - General Studies

Aquinas
Grand Rapids, MI
01-2003

Skills

  • Product demonstrations
  • Analytical problem solver
  • Consultative selling techiques
  • Strategic account development
  • Upselling and cross-selling
  • Event networking
  • Sales presentation
  • Salesforce software

Timeline

Territory Manager

SDI North America
11.2021 - Current

Orthodontic Treatment Coordinator

Spillane Orthodontics
01.2020 - 11.2020

Administrative Assistant

Comfort Dental Spa
12.2019 - 11.2021

Sales Representative

Benco Dental
02.2019 - 10.2019

Surgical Dental Assistant

Ann Arbor Smiles
01.2018 - 01.2019

No Degree - General Studies

Aquinas

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