Jessica Zamudio
Torrance,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper/Dental Sterilization Technician
Childrens Dental Funzone
06.2024 - Current
- Reduced appointment cancellations by following up with patients for timely reminders, contributing to better time management within the clinic.
- Promoted a safe and hygienic environment by diligently sterilizing instruments and adhering to infection control protocols.
- Increased patient comfort during dental procedures by providing clear instructions on aftercare routines and answering any questions or concerns they may have had.
- Enhanced patient experience by providing efficient back office support and maintaining a clean, organized workspace.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared and sterilized instruments and materials for use by dentists.
Order Processing Representative
Frontier Communications
05.2022 - 03.2023
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Recommended merchandise and services that would meet customer needs.
Customer Service Specialist
Home Consignment Center
12.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Housekeeper/Quality Control
Ready Pac Foods
08.2018 - 05.2019
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Examined products for imperfections and defects.
Receptionist
Van Nuys Workers Comp
11.2016 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Mountain View High School
El Monte, CA06.1995
Skills
- Shift Coverage
- Hospitality Environment
- Cleaning and sanitizing
- Housekeeping
- Customer Service
- Room Service
- Office Organization
- Data Entry
- Adaptability and Flexibility
- Detail Oriented
- Teamwork and Collaboration
- Phone and Email Etiquette
- Hospitality services
- Reliability
- Excellent Communication
- HIPAA compliance
- Sterilization techniques
- Patient care coordination
- Appointment scheduling
- Detail orientation
- Infection control procedures
- Dental terminology
- Treatment room setup
- Team collaboration
- Patient education
- Sanitation protocols
- Electronic charting
- First aid training
- Equipment sterilization
- Dentrix proficiency
- Supply restocking
- Linen management
- Multitasking Abilities
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Infection control dental board #004 [Year2025 January
Timeline
Housekeeper/Dental Sterilization Technician
Childrens Dental Funzone
06.2024 - Current
Order Processing Representative
Frontier Communications
05.2022 - 03.2023
Customer Service Specialist
Home Consignment Center
12.2019 - 01.2022
Housekeeper/Quality Control
Ready Pac Foods
08.2018 - 05.2019
Receptionist
Van Nuys Workers Comp
11.2016 - 07.2018
Mountain View High School
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