Bernice QUINTERO
San Bernardino,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Orthodontic Treatment Coordinator
Childrens Dental Funzone
07.2023 - Current
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Collected fees, deposits and payments
- Scheduled, rescheduled, and cancelled appointments for patients.
- Explained benefits, and outlined pricing details for procedures and services to parents
- Completed patient referrals to other medical specialists.
- Obtained and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Treatment Coordinator
Claremont Smile Design
09.2020 - 07.2023
- Scheduled, rescheduled, and cancelled appointments for patients.
- Answered phone calls to offer office information, answer questions, and direct calls to staff.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared patients insurance eligibility and benefit forms
- Organized and maintained patients charts, health history and patient registration forms
- Greeted patients upon arrival, provided them with relevant paperwork, and guided them through the check-in process.
- Explained benefits and outlined pricing details for procedures and services to patients for their treatment
- Collected fees, deposits and payments
- Maintained a clean reception area to give visitors a positive first impression
Education
Currently Enrolled -
Chaffey College
Rancho Cucamonga, CASkills
Appointment Scheduling
Eaglesoft and Dentrix Ascend Software
Knowledge of PPO, HMO and MediCal insurance
Insurance Verification
Patient Care Coordination
Treatment Planning
Customer Service
Payment Collection
Document Preparation
Phone and Email Etiquette
Timeline
Orthodontic Treatment Coordinator
Childrens Dental Funzone
07.2023 - Current
Treatment Coordinator
Claremont Smile Design
09.2020 - 07.2023
Currently Enrolled -
Chaffey College
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