Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Odalis Sanchez

Taylors,SC

Summary

Dynamic and bilingual professional with a proven track record. Orthodontic professional with strong experience in patient coordination and treatment planning. Skilled in maintaining efficient office workflows, ensuring patient satisfaction, and supporting dental teams. Adapting to dynamic environments and prioritizing effective communication and collaboration. Known for reliability, attention to detail, and results-driven approach. I am proactive and goal-oriented with excellent time management and problem-solving skills, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Orthodontic Treatment Coordinator

The Orthodontist
01.2022 - Current
  • Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
  • Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
  • Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
  • Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
  • Supported team members in maintaining an organized office environment that facilitated efficient workflow.
  • Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
  • Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
  • Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patient''s teeth.
  • Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
  • Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared patient X-rays and images for review by dentist.
  • Scheduled and confirmed patient appointments.

Orthodontic Assistant

Johnston Orthodontics
05.2019 - 12.2021
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
  • Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
  • Set appointments and made follow-up calls.
  • Collaborated effectively with other team members to ensure smooth workflow within the practice.
  • Reduced appointment wait times with efficient room setup and breakdown between patients.
  • Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
  • Managed detailed patient records, ensuring accurate documentation for insurance purposes and treatment followup.
  • Provided exceptional chairside assistance during complex orthodontic procedures, minimizing patient discomfort and promoting successful outcomes.
  • Trained new orthodontic assistants on proper techniques and protocols, ensuring consistent quality of care across the practice.
  • Improved office organization by maintaining dental equipment inventory and implementing a system for tracking supplies.

Scheduling Coordinator

Primary Care Physicians
09.2017 - 04.2019
  • Utilized advanced software tools like Excel & scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Contributed to overall call center success by consistently meeting or exceeding key performance indicators, including average handle time, first-call resolution rate, and customer satisfaction scores.
  • Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.

Education

Vocational Degree - Chairside Dental Assistant

Capstone Career Development
Greenville, SC
05-2019

High School Diploma -

Riverside High School
Greer, SC
05-2015

Skills

  • Office administration
  • Appointment scheduling
  • Follow-up skills
  • Case presentation
  • Financial arrangements
  • Dental terminology
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Cleaning and sanitizing
  • Multitasking
  • Active listening
  • Effective communication
  • Call center customer service
  • Strong work ethic

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Orthodontic Treatment Coordinator

The Orthodontist
01.2022 - Current

Orthodontic Assistant

Johnston Orthodontics
05.2019 - 12.2021

Scheduling Coordinator

Primary Care Physicians
09.2017 - 04.2019

Vocational Degree - Chairside Dental Assistant

Capstone Career Development

High School Diploma -

Riverside High School

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Odalis Sanchez