Lori R. DeLucia
Uncasville,CT
Summary
Hardworking, reliable, and quick learner. Substantial experience in administrative coordination. Adept at fostering collaborative team environments and achieving consistent results through flexible and reliable approaches. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions.
Overview
23
23
years of professional experience
Work History
Orthodontic Treatment Coordinator
Kozlowski DePascale Orthodontics
05.2020 - Current
- Guide patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conduct thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Collaborate with orthodontists to review cases and implement personalized treatment options for patients.
- Monitor patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice's ongoing success.
- Enhance patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Facilitate clear communication between patients, orthodontist, dental hygienists, assistants, and administrative staff for optimal care coordination.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
Paraprofessional Educator
Leonard J. Tyl Middle School
08.2018 - 03.2020
- Worked with individual students to provide personalized educational, behavioral and emotional support.
- Provided diverse assistance to teachers, including clerical support, classroom management, and document coordination.
- Maintained student safety in classroom and outside environments.
Permanent Substitute Teacher
Leonard J. Tyl Middle School
08.2015 - 06.2018
- Maintained a safe and orderly classroom.
- Implemented prepared lesson plans in established classrooms.
- Completed documentation of attendance, grades, and other required details.
- Proctored quizzes, tests, and standardized examinations.
Orthodontic Treatment Coordinator
Kozlowski Orthodontics
09.2008 - 07.2011
- Explained treatment options to patients and helped them determine their best option.
- Reviewed X-rays with doctors to determine the best treatment plan and help patients understand the benefits of treatment.
- Accurately recorded treatment information in patient records.
- Formulated treatment plans with restorative dentists and orthodontists.
- Conducted interviews with patients to discuss their health history, objectives, and concerns.
- Laid out potential payment plans for patients.
- Successfully completed OSHA, ADA, and HIPAA compliance training.
Treatment Coordinator
Orthodontic Associates Of Southeastern CT PC
11.2004 - 09.2008
- Explained treatment options to patients and helped them determine their best option.
- Laid out potential payment plans for patients.
- Conducted interviews with patients to discuss their health history, objectives and concerns.
- Reviewed X-rays to help patients determine the best treatments.
- Successfully completed OSHA, ADA, and HIPAA compliance training.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
- Accurately recorded treatment information in patient records.
Senior Teller
Fleet Bank/Bank Of America
02.2002 - 11.2004
- Performed general teller duties, including handling the drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information, and handling the indoor line.
- Maintained, organized, and stocked the teller window areas.
- Politely assisted over 50 customers per day in a fast and high-pressure environment.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Executed customer transactions, including deposits, withdrawals, money orders, and checks.
- Maintained friendly and professional customer interactions.
- Managed the bank's vault, in custody of over $100,000.
Education
Associate of Arts - General Studies
Three Rivers Community College
Norwich, CT1998
Skills
- Detail-oriented
- Excellent communication
- Understanding of financial arrangements
- Dental knowledge
- Certified in dental radiography
- Self-motivated
- Strong written and verbal communication
- Office administration
- Data entry
- Appointment scheduling
Education
Norwich, CT
Timeline
Orthodontic Treatment Coordinator
Kozlowski DePascale Orthodontics
05.2020 - Current
Paraprofessional Educator
Leonard J. Tyl Middle School
08.2018 - 03.2020
Permanent Substitute Teacher
Leonard J. Tyl Middle School
08.2015 - 06.2018
Orthodontic Treatment Coordinator
Kozlowski Orthodontics
09.2008 - 07.2011
Treatment Coordinator
Orthodontic Associates Of Southeastern CT PC
11.2004 - 09.2008
Senior Teller
Fleet Bank/Bank Of America
02.2002 - 11.2004
Associate of Arts - General Studies
Three Rivers Community College
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