Jessica Zarbok
Moses Lake,WA
Summary
Dedicated professional with a strong focus on customer service and safety standards. Experienced in team collaboration and operational management, ready to leverage skills to enhance efficiency and support business goals.
Overview
23
23
years of professional experience
Work History
Overnight Stocker
Walmart
Moses Lake, WA
04.2025 - 11.2025
- Stocked shelves with merchandise according to layout and inventory guidelines.
- Received and stocked merchandise promptly, ensuring shelves were fully stocked for customer access.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Worked with team members to streamline overnight stocking processes, improving overall workflow.
- Utilized pallet jacks and hand trucks for moving heavy merchandise throughout the store.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Recognized spills and swiftly executed clean-up to prevent accidents.
- Guided customers in locating products and resolving inquiries during overnight shifts, enhancing customer service experience.
General Manager
76 Gas Station
Othello, Washington
09.2023 - 05.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to ensure smooth gas station functionality.
- Supervised staff to maintain high levels of customer service.
- Coordinated inventory management and restocking of fuel and convenience items.
- Trained employees on operational procedures and customer interaction techniques.
- Developed schedules to optimize workforce efficiency throughout shifts.
- Monitored financial transactions for accuracy and compliance with company policies.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Housekeeper
Baymont inn & Suit Hotel
Moses Lake, Washington
04.2022 - 08.2023
- Cleaned and sanitized guest rooms daily to maintain high cleanliness standards.
- Thoroughly cleaned bathrooms, ensuring toilets, tubs, showers, and sinks met hygiene standards.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies and amenities in rooms and common areas.
- Ensured cleanliness by promptly emptying trash receptacles across the property.
- Disinfected telephones, light switches and other frequently touched objects.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with team members to ensure efficient room turnover during busy periods.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Restored vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking amenities, and removing trash, ensuring guest satisfaction.
- Reported maintenance issues promptly to ensure guest comfort and safety.
- Adhered to safety protocols while handling cleaning chemicals and equipment.
- Managed cleaning supplies inventory to guarantee availability for daily tasks, supporting efficient operations.
- Cultivated positive relationships with guests through attentive and friendly service, enhancing their overall experience.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Warehouse General Laborer
National Frozen Foods Corporation
Moses Lake, Washington
06.2017 - 11.2022
- Sorted and packaged finished products for distribution according to specifications.
- Boxed and labeled items for efficient distribution to keep production lines moving swiftly.
- Loaded raw materials into production machinery, ensuring a steady supply for production.
- Prepared raw materials for production line operations.
- Boxed and labeled items for efficient distribution. to keep production lines moving swiftly.
- Monitored product quality, ensuring compliance with company standards to maintain high operational integrity.
- Reported issues or malfunctions to supervisors, facilitating timely resolutions and minimizing downtime.
Combine Driver
Quincy Foods
Quincy, Washington
05.2017 - 07.2022
- Operated combine machinery to harvest crops efficiently and accurately.
- Ensured that all safety regulations were adhered to while operating the combine harvester.
- Established safety procedures to mitigate risks during harvesting operations.
- Performed regular maintenance on equipment, enhancing operational reliability.
- Assisted in training new drivers on safe operation practices and protocols.
- Assisted team members during peak workload, facilitating efficient harvesting operations. Assisted other workers during busy periods when workload increased significantly.
- Took initiative in clearing away obstructions from path of combine harvester where possible.
- Checked fields for stones, large clumps of dirt or other objects which could damage machine during harvesting process.
- Notified supervisor immediately if any defects were found with machinery or equipment used for harvesting operations.
- Drove and serviced farm machinery to ensure optimal functionality..
- Loaded harvested crop into trailers or storage containers for transport.
- Loaded hoppers, containers and conveyors to feed machines with products.
Park Maintance
Osullivans sportsmans resort
Othello, Washington
04.2012 - 09.2015
- Maintained cleanliness in guest rooms and common areas throughout the hotel.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Scrubbed kitchen appliances, countertops and fixtures.
- Changed bed linens and towels, tidied up rooms.
- Performed laundry duties, including washing, drying, and folding linens and towels.
- Restocked cleaning supplies and ensured availability for housekeeping staff.
- Used cleaning chemicals following proper guidelines.
- Rearranged beds, sofas, and small furniture to thoroughly clean baseboards and eliminate dust from hard-to-reach areas.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Interacted pleasantly with clients and guests when performing daily duties.
- Assisted guests with requests for additional amenities or services during their stay.
- Reported any maintenance issues or damage to supervisors immediately.
Server/Serv/Ser/S//Waitress/Bartender Shift Manager
potholes sports cafe
Othello, Washington
12.2002 - 09.2005
- Provided exceptional customer service in fast-paced sports café environment.
- Took food and drink orders accurately from patrons at tables.
- Delivered meals and beverages promptly to ensure customer satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on service standards and procedures.
- Managed customer inquiries and resolved issues with professionalism and care.
- Handled cash transactions and processed payments efficiently at register.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
Education
Bachelor of Science - Business And Business Analytics
University of Phoenix
Tempe, AZ02-2029
GED -
BBCC
Moses Lake, WA04-2004
Skills
- Inventory management
- Stock replenishment
- Order fulfillment
- Logistics coordination
- Safety compliance
- Equipment operation
- Quality assurance
- Data analysis
- Microsoft Excel
- Customer service
- Team collaboration
- Team leadership
- Multitasking and organization
- Merchandise organization
- Self-motivated
- Project management
- Self-motivated
Timeline
Overnight Stocker
Walmart
04.2025 - 11.2025
General Manager
76 Gas Station
09.2023 - 05.2024
Housekeeper
Baymont inn & Suit Hotel
04.2022 - 08.2023
Warehouse General Laborer
National Frozen Foods Corporation
06.2017 - 11.2022
Combine Driver
Quincy Foods
05.2017 - 07.2022
Park Maintance
Osullivans sportsmans resort
04.2012 - 09.2015
Server/Serv/Ser/S//Waitress/Bartender Shift Manager
potholes sports cafe
12.2002 - 09.2005
Bachelor of Science - Business And Business Analytics
University of Phoenix
GED -
BBCC