Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Zornes

Beckley,WV

Summary

Experienced and goal-driven healthcare professional with a strong foundation in Medicare sales leadership, now focused on performance management in member care. Skilled in driving team accountability, analyzing operational metrics, and leading process improvements that enhance member satisfaction. Adept at coaching teams, implementing training programs, and aligning frontline performance with quality and compliance standards. Passionate about career growth as well as company growth.

Overview

4
4
years of professional experience

Work History

Team Lead Plus

Tranzact
05.2021 - Current
  • Educated clients on Medicare Advantage to ensure proper coverage selection based on individual healthcare needs and eligibility.
  • Conducted needs assessments, plan comparisons, and enrollment processes while maintaining strict adherence to CMS and HIPAA regulations.
  • Managed a high volume of inbound and outbound calls during AEP/OEP, consistently exceeding enrollment targets and quality assurance benchmarks.
  • Led a team of licensed health insurance agents, driving Medicare Advantage insurance sales through coaching, performance monitoring, and strategic planning.
  • Monitored daily metrics, and implemented action plans to ensure team exceeded sales goals during AEP and SEP season.
  • Conducted regular one-on-ones, team huddles, and performance reviews to provide feedback, set goals, and align efforts with company objectives.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered Disciplinary Action, holding agent accountable.

Education

GED -

Summers County High School
Hinton, WV

Skills

  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Giving constructive feedback
  • Documentation and reporting
  • Schedule management
  • Process improvement
  • Production monitoring
  • Relationship building
  • Deadline management
  • Employee training
  • Task delegation
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Team motivation
  • Flexible schedule

Timeline

Team Lead Plus

Tranzact
05.2021 - Current

GED -

Summers County High School

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