Open To Work
JESSICA ANN AKUI
Work Preference
Summary
Dynamic professional with extensive experience in customer service and project coordination. Proven ability to streamline operations and resolve issues, resulting in high customer satisfaction. Technical expertise and collaborative strengths drive organizational success.
Overview
21
21
years of professional experience
Work History
PART TIME COURIER
FedEx Express
10.2025 - 01.2026
- Coordinated with dispatch to manage routes for timely pickups.
- Performed daily vehicle safety inspections to ensure DOT compliance.
- Resolved pickup issues while maintaining professional communication.
Patient Care Coordinator
Complete Dermatology
Mililani Town, Hawaii
05.2025 - 10.2025
- Optimized insurance verification and billing processes to enhance service efficiency.
- Collaborated with insurance providers to verify coverage and process claims, ensuring timely patient access to care.
- Maintained accurate patient care records in electronic health systems to support quality patient management.
- Scheduled and coordinated appointments and follow-up visits with high efficiency.
- Executed administrative tasks, including filing and appointment scheduling, to streamline office operations.
- Completed patient registration in compliance with provider facility and legal standards.
- Secured informed consent and payment details for integration into the system.
- Meticulously verified documentation to prevent critical errors in care delivery.
PROJECT MANAGER
Aloha Stone Creations
10.2024 - 02.2025
- Led project planning and coordination for residential and commercial stone installations, ensuring alignment with client specifications and timelines.
- Managed budgets and schedules while coordinating with vendors to ensure on-time delivery of installations.
- Developed detailed layouts using Moraware Software, enhancing project clarity and client satisfaction.
SWING COURIER
FedEx Express
10.2021 - 03.2024
- Managed rotating delivery routes while maintaining a 98%+ on-time rate.
- Resolved delivery issues while maintaining professional communication, enhancing customer satisfaction.
- Ensured DOT compliance through daily vehicle safety inspections to maintain operational readiness.
ADMINISTRATIVE ASSISTANT
Performance Radiator
01.2020 - 03.2020
- Addressed customer inquiries and facilitated returns to enhance customer satisfaction.
- Coordinated order entry, inventory updates, and shipping logistics to ensure timely fulfillment.
- Performed daily financial reconciliation and accurately entered data in DOS system to maintain financial integrity.
FRONT-END SUPERVISOR (SEASONAL)
Kmart
08.2007 - 12.2007
- Supervised cashiers, ensuring resolution of escalated customer service issues to enhance customer satisfaction.
- Managed clerical staff and coordinated shift scheduling to optimize workforce efficiency.
- Verified sales reports and cash handling logs, ensuring accuracy to maintain financial integrity.
ASSISTANT MANAGER
Sbarros
05.2005 - 06.2007
- Directed daily restaurant operations to ensure smooth service and enhance team efficiency.
- Conducted hiring and training to build a skilled workforce and managed payroll input for accurate compensation.
- Managed cash deposits and prepared financial reports to maintain fiscal accuracy and accountability.
Education
High School Diploma -
AIEA HIGH SCHOOL
‘Aiea, HI01-2010
Some College (No Degree) - Technology: Networking & Programming
DeVry Tech University
ONLINE05-2026
Skills
- Customer relations and communication
- Data entry
- Technical support
- Problem solving
- Project coordination
- Team collaboration
- Concept sketching
Hobbies and Interests
- Hand Drawing & Concept Sketching - Enhancing creativity through traditional art techniques
- Computer Optimization & Troubleshooting - Passionate about improving system performance and resolving technical issues
Timeline
PART TIME COURIER
FedEx Express
10.2025 - 01.2026
Patient Care Coordinator
Complete Dermatology
05.2025 - 10.2025
PROJECT MANAGER
Aloha Stone Creations
10.2024 - 02.2025
SWING COURIER
FedEx Express
10.2021 - 03.2024
ADMINISTRATIVE ASSISTANT
Performance Radiator
01.2020 - 03.2020
FRONT-END SUPERVISOR (SEASONAL)
Kmart
08.2007 - 12.2007
ASSISTANT MANAGER
Sbarros
05.2005 - 06.2007
High School Diploma -
AIEA HIGH SCHOOL
Some College (No Degree) - Technology: Networking & Programming
DeVry Tech University