Jessica Ann Brown

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Identified upselling opportunities to increase revenue generation.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Investigated and resolved accounting, service and delivery concerns.
• Cross-trained and backed up other customer service managers.
• Implemented and developed customer service training processes.
• Managed timely and effective replacement of damaged or missing products.
• Identified and resolved discrepancies and errors in customer accounts.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Created and maintained detailed database to develop promotional sales.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided backup support for organizational leadership.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Increased efficiency and team productivity by promoting operational best practices.
• Trained staff on operating procedures and company services.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Sought ways to improve processes and services provided.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Oversaw daily operations to maintain store cleanliness and organization.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Enhanced team productivity by streamlining operational processes.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Generated repeat business through exceptional customer service.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Identified upselling opportunities to increase revenue generation.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product and service changes.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Investigated and resolved accounting, service and delivery concerns.
• Sought ways to improve processes and services provided.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Cross-trained and backed up other customer service managers.
• Implemented and developed customer service training processes.
• Managed timely and effective replacement of damaged or missing products.
• Trained staff on operating procedures and company services.
• Increased efficiency and team productivity by promoting operational best practices.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Cross-trained and provided backup support for organizational leadership.
• Trained new personnel regarding company operations, policies and services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Created and maintained detailed database to develop promotional sales.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Identified and resolved discrepancies and errors in customer accounts.

. Once the dispatcher calls trips and vans are assigned.

2. Login to the IVR system to start the trip once the company van inspection is completed.

3. Arrive at the dispatched place at the time stated, and transport railroad workers to and from the trains.

4. At every stop in your trip the time that you arrive, mileage and departure all need to be called in

and entered into the IVR system

Ensured efficient allocation of vans post-dispatcher trip announcements.

Prompted clock-in and trip start through dispatch computer once vehicle inspection was done.

Transported railroad employees promptly from the specified place to their destinations.

Communicated trip progress including arrivals, mileage updates, and departures to dispatch as needed.

• Enhanced client satisfaction by delivering high-quality work and addressing concerns promptly.
• Contributed to a positive work environment through proactive problem-solving and open communication with colleagues and supervisors.
• Displayed strong attention to detail in measuring, cutting, and assembling materials to ensure precise fit and alignment in finished projects.
• Improved project efficiency by consistently meeting deadlines and maintaining clear communication with team members.
• Performed general housekeeping and cleaning tasks.
• Cleaned and maintained tools, equipment and worksites.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Prepared living spaces to be immaculate and move-in ready.