Hi, I’m
JESSICA D. ARBUTHNOT
Greater Austin,TX
Summary
Highly experienced and results-driven Supply Chain with proven track record in optimizing E2E supply chain and procurement processes. Adept at leading cross-functional teams to drive efficiency and meet strategic goals. Strong skills in vendor management, inventory control, and cost reduction. Known for adaptability, reliability, and delivering consistent results in dynamic environments.
Overview
21
years of professional experience
1
Certification
Work History
EPICOR
Director of Supply Chain Operations and Fulfillment
03.2023 - 03.2024
Job overview
- Created forecast strategy for 3 verticals: hardware, warranty, NPI, and standard sales
- Drove higher production within manufacturing & engineering
- Inventory management for Cloud equipment, warranty parts, NPI, and hardware for SaaS products - $1B
- Managed global fulfillment team of senior management, analyst, engineers, procurement, and planners
- Overhauled E&O process; generating $2M in revenue
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Partnered with Marketing, NPI, and Sales to generate demand
- $500M P&L & $6M+ Hardware Shipped Rev Qtr./Qtr
- Standardized best practices across Supply chain, Manufacturing, Product management & Procurement, and software licensing
Apple
Global Supply Chain Manager – Apple Care Watch Program
11.2020 - 10.2022
Job overview
- Approved all scrap & POs for the Watch Business Unit
- Built supply plans for New Products, Raw & Finished goods
- Change project lead, increased Fill Rate to 98%
- Ensured the Watch Business Unit has min 5 Weeks of supply
- Global planning oversight for the Americas, APAC, and EMEA
- Managed buyers who create POs for all warehouse, Raw materials, Scrap sells, & NPI materials
- Oversaw indirect and direct inventory $40M +over 30K SKUs
- Spearheaded successful negotiations of long-term contracts with suppliers ensuring stable pricing structures and reliable deliveries.
- Reduced backlog by generating sales with engineering, wholesalers, hardware warranty departments $8.5M
- Reviewed inventory turns, set weeks of supply, reduced aging inventory, minimized E&O reserve $5M annually
- Used SAP and other forecasting tools to identify gaps in the supply chain planning process
Applied Materials
Sr. Logistics Operations Manager – Inventory Governance & Supply
11.2018 - 02.2021
Job overview
- 3PL Management of Ryder $1M multi-year contract
- Evaluated potential carriers based on reliability, service quality, and pricing, strengthening the overall transportation network.
- Governed & approved Scrap and Warranty write-offs
- Lead Kaizen events; Improved manufacturing production by 40%, logistics by 60%, & generated Key Performance Metrics
- New Product Implementation planning & rollout
- Reduced Aging in SAP ECC SLOCs by 90%
- Implemented SAP ECC & SAP EWM 9 (UAT & Training)
- Installed RF Gateways to track material movement
- Procured and managed over $1B between 20,000 SKUs
- Managed 8 logistics Supply Planners and 2 Leads
- Raised Inventory Cycle Count Accuracy to 98%
- SAP ECC/EWM Interface Issues Management
- Succeeded at decreasing inventory loss by $100M
L3 Vertex Aerospace
Logistics Materials Manager - US Military Program
02.2017 - 03.2018
Job overview
- Demand Planning for all branches of Military; $2B in inventory
- Identified code issues and assisted with resolve for SAP EWM
- Managed 7 Material Coordinators who cut requisitions
- Responsible for supply chain lifecycle planning
- Negotiated favorable contract terms with suppliers, reducing costs without compromising on quality or delivery timeframes.
- Sourced $100M in materials for Airforce and Navy Contracts
- Transitioned inventory for global sites from L3 to new contractor
Computer Aid
Technical Program Manager
08.2015 - 12.2016
Job overview
- Created service level agreements; outlining deliverables
- Drove successful product launches by coordinating with stakeholders, managing schedules, and mitigating risks.
- Managed vendor relationships to ensure timely deliveries and adherence to contract terms for optimal results.
- Restructured supplier base; forecasting saved $75M
- Supplier Contract Negations and Management
- Wrote RFPs for City of Atlanta and Atlanta Airport IT Departments
Nissan North America
Materials Supply Manager – Special Projects
08.2014 - 02.2015
Job overview
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Integrated SAP with 3PL JDA Red Prairie WMS
- Kaizen and Lean Implementations to reduce cycle times
- Materials planning for all automotive lines
- Saved $50M by implementing Scrap Resale Program
The Home Depot
Supply Chain Project Manager/Senior QA Lead
08.2012 - 10.2013
Job overview
- Developed global plans that controlled the project scope, scheduled cost baseline, and executed successful projects
- Generated action plans to initiate baseline changes & followed up to ensure fulfillment of the commitment
- Managed & negotiated hardware & software contracts; procured software & hardware
- Streamlined procurement processes for cost savings and faster vendor response times.
- Reduced project delivery timelines through effective resource allocation and risk mitigation strategies.
- Managed Off Shore teams that tested and deployed software up changes
Coca Cola Refreshments
Support Services Manager
09.2010 - 08.2012
Job overview
- Assistant Distribution Manager & Human Resources Liaison
- Managed over 200 employees on 3 shifts, 7 days a week
- Ordered all supporting materials to ship, receive and package Coke products
Coca Cola Refreshments
Warehouse Manager
04.2010 - 09.2010
Job overview
- Implemented SAP Voice Picking, increasing accuracy by 40%
- Improved productivity and inventory by 80%
- Managed 70 warehouse, shipping, and inventory employees
The Home Depot
Supply Chain & Logistics Engineer
01.2007 - 01.2009
Job overview
- Indirectly managed 9 warehouses, 6 – 3PL and HD run
- Space planning for fast moving seasonal materials
- PO creation for parts needed to support sales/marketing & NPI
The Home Depot
Inventory Planning and Replenishment Analyst
05.2007 - 10.2007
Job overview
- Created requisitions for seasonal materials using Logility
- Managed inventory levels for over 10K SKUs
GENCO
Inventory Control Manager
08.2006 - 10.2007
Job overview
- Designed the warehouse racking layout, picking sequence, setup pick locations & created SOPs
- Established cycle counts, adjusted inventory, set standards & measured quality & productivity for warehouse staff
- Implemented JD Edwards & SAP
- Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
The Home Depot
International Logistics Analyst
12.2002 - 05.2005
Job overview
- Coordinated international shipments with transportation vendors
- Facilitated shipments using Dray, Rail and Logistics Carriers
- Conducted regular reviews of vendor performance using data analysis. Identified and corrected vendor issues.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining cost effectiveness.
The Home Depot
Product Content Coordinator
04.2003 - 12.2003
Job overview
- Generated inventory and replenishment plans
- Input product details and set up mock store shelving for merchant review
- New Product Management for Décor Category
- Notified vendors when there were quality issues and they were non-compliant
- Worked with merchants and vendors to identify new product categories and product attributes.
Express Personnel Services
Accounting, Procurement, Quality Control
04.2003 - 12.2003
Job overview
- Accounts payable and receivable {GA Pacific}
- Procurement and Billing {UPS Logistics Group}
- Quality Control Supervisor {Sunoco}
Education
South College
DBA from Organizational Leadership
01.2025
American Public University System
MA from Management – Organizational Leadership
01.2011
Clayton State University
BS from Integrative Studies – Business Management
01.2007
Atlanta Metropolitan College
AA from Business Administration
01.2003
Skills
Ambassador of Change
Contract Governance & Cost Reducer
Data Analysis for KPI Reporting
E2E Supply Chain Optimization
Measure Vendor Performance
P&L & Budget Planning
SOX Controls Management
SAP Expert 20 years
Supply & Demand Planning Strategist
Technical/Functional Project Manager
Certification
APICS CSCP & CPIM, 2021-2024
PMP, 2021
Master Black Belt, Black Belt, Green Belt, 2016-2018
Supply Chain and Logistics Management, 2007
Hobbies and Interests
- Association of Supply Chain Management
- Career Development Coaching
- Diversity, Equity, and Inclusivity
- Fitness/Wellness
- Investments Analysis
- National Black MBA
- WIT 'Women in Technology'
- Youth Mentorship
- Zeta Phi Beta Sorority Incorporated
Timeline
Director of Supply Chain Operations and Fulfillment
EPICOR
03.2023 - 03.2024
Global Supply Chain Manager – Apple Care Watch Program
Apple
11.2020 - 10.2022
Sr. Logistics Operations Manager – Inventory Governance & Supply
Applied Materials
11.2018 - 02.2021
Logistics Materials Manager - US Military Program
L3 Vertex Aerospace
02.2017 - 03.2018
Technical Program Manager
Computer Aid
08.2015 - 12.2016
Materials Supply Manager – Special Projects
Nissan North America
08.2014 - 02.2015
Supply Chain Project Manager/Senior QA Lead
The Home Depot
08.2012 - 10.2013
Support Services Manager
Coca Cola Refreshments
09.2010 - 08.2012
Warehouse Manager
Coca Cola Refreshments
04.2010 - 09.2010
Inventory Planning and Replenishment Analyst
The Home Depot
05.2007 - 10.2007
Supply Chain & Logistics Engineer
The Home Depot
01.2007 - 01.2009
Inventory Control Manager
GENCO
08.2006 - 10.2007
Product Content Coordinator
The Home Depot
04.2003 - 12.2003
Accounting, Procurement, Quality Control
Express Personnel Services
04.2003 - 12.2003
International Logistics Analyst
The Home Depot
12.2002 - 05.2005
American Public University System
MA from Management – Organizational Leadership
Clayton State University
BS from Integrative Studies – Business Management
Atlanta Metropolitan College
AA from Business Administration
South College
DBA from Organizational Leadership
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