Jessica Ayala Amador
San Antonio,Texas
Summary
Professional in relationship management with proven ability to drive customer satisfaction and business growth. Strong focus on team collaboration and adapting to changing needs to achieve results. Reliable and resourceful with excellent communication and interpersonal skills. Outgoing and ambitious professional with 13 years' experience in Banking.
Overview
14
14
years of professional experience
Work History
Senior Relationship Officer II
Broadway National Bank
02.2016 - 08.2025
- Understand the bank's products and services and provide guidance to the team on above limit transactions.
- Ensuring we are in compliance with procedures and audit requirements.
- Observe, coach and mentor relationship bankers and conduct outbound sales calls.
- Use EnAct to capture customer information, document activities and sales opportunities.
- Assist the Financial Center Manager and assume responsibility in there absence.
- Effectively communicate with my team members to provide outstanding service and meet the customers needs.
- Work closely with the partners to deepen and enhance the customer's relationship.
Teller
First State Bank
01.2012 - 04.2013
- Ensuring good communication skills with the customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Associate Degree - Accounting, General Business, Management, Marketing
Palo Alto College
San Antonio, TX01.2013
Graduate High School Diploma -
Southwest High School
San Antonio, Texas01.2008
Skills
- Strong communications
- Microsoft office
- Customer service
- Team leadership
- Relationship building and management
- Teamwork and collaboration
- Adaptability and flexibility
- Sales proficiency
Languages
English
Spanish
Timeline
Senior Relationship Officer II
Broadway National Bank
02.2016 - 08.2025
Teller
First State Bank
01.2012 - 04.2013
Associate Degree - Accounting, General Business, Management, Marketing
Palo Alto College
Graduate High School Diploma -
Southwest High School
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