Jessica Beasley
Las Vegas,Nevada
Summary
10+ years of diverse expertise with executing and administering effective operating rhythms within different professional settings. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly-motivated with the desire to take on new challenges and quickly master new skills.
Overview
9
9
years of professional experience
Work History
Optometrist Technician, CPO
Clarkson Eyecare
Navarre, Fl
04.2021 - 07.2023
- Manage and direct full cycle and in-person patient care from identification of necessary care needed to create and execute proper care plans
- Maintain regulatory compliance and quality assurance through detailed charting and the upkeep and necessary patient documentation
- Perform data entry tasks to update and maintain file records
- Able to use company software platforms to accurately access patient information
- Have a full understanding of regulations regarding confidentiality, especially HIPAA guidelines
- Ensured the highest level of care for sensitive company data by following business ethics and strict adherence to company policies and procedures.
- Utilized active listening and empathy to understand customer needs and provide personalized solutions, resulting in customer satisfaction
- Performed administrative tasks such as scheduling appointments, confirming insurance coverage, collecting payments.
- Maintained accurate records of all patient visits in electronic health record system.
Front Desk Specialist
Urmos Chiropractic
Gulf Breeze
03.2019 - 04.2021
- Manage in-person patient care from identification of necessary care needed and executing proper care plans
- Maintain documentation through detailed charting and upkeep of patient information to ensure accurate medical records
- Utilize company software to accurately access patient information
- Employ understanding of regulations regarding confidentiality, especially HIPAA
- Adhere to business ethics and policy guidelines while managing critical records, guaranteeing confidentiality.
- Managed high call volumes in a fast-paced environment, consistently meeting or exceeding performance metrics for call handling and customer satisfaction
- Knowledge of patient billing and insurance protocols to advocate for patients with insurance companies including Blue Cross Blue Shield, Aetna, Cigna, and Medicare
Accounting Assistant/Biller/Receptionist
Westside Terrace
Dothan, Al
02.2014 - 08.2018
- Ensured accuracy of accounts receivable transactions by reconciling differences between general ledger and trial balance account
- Streamlined bill payment process to ensure timely claim submission and processing
- Maintained a high level of accuracy while inputting numerical data into databases
- Maintained compliance with all applicable laws and regulations, including Medicare and insurance guidelines.
- Evaluated patient's insurance information to determine coverage limits and financial responsibility for outstanding balances
- Trained new employees on multiple medical billing programs and data entry software
- Proficient in managing large volumes of incoming calls effectively, maintaining composure and professionalism during peak periods
- Treated all patients and their families in a compassionate and helpful manner while guiding them through the uncertainty of financial steps to take during the end stages of their loved one's life
Education
Associate of Arts (A.A.) -
Tallahassee Community College
01.2022
Bachelor of Science - Data Analytics
Skills
- Strong communication skills
- Superior attention to detail
- Medical Records Experience
- 70 WPM
- Account reconciliation specialist
- Advanced bookkeeping skills
- Self-motivated professional
- Critical thinking
- Knowledgeable in billing and collection procedures
- Fast Learner
- Exceptional organization
- Time management abilities
References
- Neil Hook, O.D, Regional Medical Director, Clarkson Eyecare, (850)939-3459, neilhook@clarksoneyecare.com
- April Brun, O.D, Optometrist, Clarkson Eyecare, (850)939-3459, aprilbrun@clarksoneyecare.com
- Dustin Grubbs, O.D, Medical Director, Clarkson Eyecare, (850)939-3459, dustingrubbs@clarksoneyecare.com
- Catherine Miller, District Manager, Clarkson Eyecare, (850) 939-3459, catherinemiller@clarksoneyecare.com
- Rosie Malave, Office Manager, Clarkson Eyecare, (850) 939-3459, rositamalave@clarksoneyecare.com
Timeline
Optometrist Technician, CPO
Clarkson Eyecare
04.2021 - 07.2023
Front Desk Specialist
Urmos Chiropractic
03.2019 - 04.2021
Accounting Assistant/Biller/Receptionist
Westside Terrace
02.2014 - 08.2018
Associate of Arts (A.A.) -
Tallahassee Community College
Bachelor of Science - Data Analytics
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