Jessica Jones
Chandler,AZ
Summary
Dedicated health information professional specializing in maintaining accurate medical records and ensuring compliance with healthcare regulations. Recognized for fostering effective collaboration with medical staff and a strong commitment to achieving optimal results. Proficient in data management, with a proven ability to adapt to evolving industry demands and challenges. Committed to leveraging expertise to enhance operational efficiency and support patient care initiatives.
Overview
19
19
years of professional experience
Work History
Health Information Management Clerk
Optum 360
Chandler, AZ
05.2025 - Current
- Managed patient health records ensuring compliance with privacy regulations.
- Processed medical documentation and data entry into electronic health record systems.
- Coordinated with healthcare providers to resolve discrepancies in patient information.
- Trained new staff on health information management protocols and software usage.
- Developed standard operating procedures for efficient handling of sensitive data.
- Managed release-of-information requests, safeguarding patient privacy while providing necessary data to authorized individuals.
Registration Discharge Scheduler
Tri-City Cardiology
Phoenix, AZ
04.2024 - 05.2025
- Greet and register patients, ensuring accurate verification and updates of demographic and insurance information in NextGen system.
- Explain financial policies and collect co-pays, coinsurance, deductibles, and past due balances while ensuring compliance with privacy regulations.
- Schedule patient appointments for tests and follow-ups per physician orders, ensuring comprehensive discharge services and care plan execution.
- Maintain accurate patient records, including scanning insurance and pharmacy cards, and enrolling patients in the Patient Portal.
Health Unit Coordinator
Dignity Health
Chandler, AZ
10.2023 - 04.2024
- Coordinated patient admissions and daily operational tasks, supporting nursing staff to ensure optimal unit performance and enhance the patient care experience.
- Strengthened communication channels between healthcare providers and patients, leading to improved care coordination and patient satisfaction.
- Managed electronic health records for accurate data management, facilitating better inter-provider communication.
Patient Access Senior Coordinator
Optum360
Chandler, AZ
08.2020 - 12.2023
- Developed and implemented strategies to streamline patient access processes, ensuring timely and efficient service delivery.
- Enhanced communication channels between teams to improve information flow and coordination in patient care.
- Facilitated training for team members on best practices, fostering a culture of continuous improvement and superior service.
Executive Director
Living Word Early Learning Center
Vandalia, OH
02.2014 - 12.2020
- Designed and implemented innovative programs that improved service delivery and client experiences, fostering a culture of growth and development.
- Built strong partnerships with local organizations to enhance community engagement and resource availability, demonstrating commitment to client satisfaction.
- Created marketing strategies to increase enrollment and promote the center’s unique curriculum, resulting in a positive impact on organizational success.
Financial Aid Advisor
Fortis College
Centerville, OH
06.2007 - 08.2012
- Provided personalized financial counseling to students, enhancing their understanding of financial options and promoting informed decision-making.
- Developed and delivered financial literacy workshops, improving overall student satisfaction and retention rates.
Education
Medical Coding and Billing Certificate -
Fortis College
Centerville, OH05-2008
Associate of Science - Medical Option
Jamestown Business College
Jamestown, NY05-2007
Skills
- Advanced Customer Service
- Professional Communication
- Problem Solving and Adaptability
- Time Management and Organization
- Critical Thinking
- Leadership and Mentoring
- Proficient in MS Office and Various Health Insurance Platforms
- HIPAA regulations
- Strong attention to detail
- Critical thinking capacity
Timeline
Health Information Management Clerk
Optum 360
05.2025 - Current
Registration Discharge Scheduler
Tri-City Cardiology
04.2024 - 05.2025
Health Unit Coordinator
Dignity Health
10.2023 - 04.2024
Patient Access Senior Coordinator
Optum360
08.2020 - 12.2023
Executive Director
Living Word Early Learning Center
02.2014 - 12.2020
Financial Aid Advisor
Fortis College
06.2007 - 08.2012
Associate of Science - Medical Option
Jamestown Business College
Medical Coding and Billing Certificate -
Fortis College