Jessica Emely Fuentes-Reyes
Warrenton,VA
Summary
Accomplished with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Associated with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Willow Animal Hospital
09.2022 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at clinic.
- Maintained clean examination rooms, equipment, and kennels to ensure safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
Groomer
The Muddy Mutt
01.2021 - 08.2022
- Assisted in coordinating promotional events such as seasonal sales or holiday celebrations to attract new customers while retaining existing ones
- Maintained clean and inviting store environment for customers by performing daily cleaning tasks and restocking shelves as needed.
- Handled cash register transactions accurately, ensuring prompt service during busy times at checkout counter.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Host
Evening Star Cafe
07.2019 - 11.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
- Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Wakefield High School
Arlington, VA06.2020
Skills
- Responsible and Reliable
- Customer Service
- Clear Communication
- Financial Transactions
- Staff Training
- Client Education
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Veterinary Technician
Willow Animal Hospital
09.2022 - Current
Groomer
The Muddy Mutt
01.2021 - 08.2022
Host
Evening Star Cafe
07.2019 - 11.2020
High School Diploma -
Wakefield High School
Similar Profiles
Jude BalinsatJude Balinsat
Veterinary Assistant at Willow Animal Hospital LLCVeterinary Assistant at Willow Animal Hospital LLC
Alicia EdwardsAlicia Edwards
Veterinary Technician at Willow Bend Animal ClinicVeterinary Technician at Willow Bend Animal Clinic
Miriam J. CappasMiriam J. Cappas
Licensed Practical Nurse at Cook Willow Convalescent HospitalLicensed Practical Nurse at Cook Willow Convalescent Hospital