Jessica Golan

• Cultivated relationships and identified opportunities in corporate, non-profit, and government sectors to advance awareness and implementation of diversity, equity, and inclusion (DEI) practices.
• Supported development of new business strategies through market research and analysis.
• Certified in CQ® and Train the Trainer
• Assisted in identifying potential clients and building relationships to drive growth.
• CQ® Certified Facilitator for CQ® and Unconscious Bias workshops. Equip to lead engaging, research-backed sessions that teach cross-cultural collaboration and inclusive leadership skills.

Executed strategic sales initiatives to cultivate and expand new business opportunities nationwide.

• Secured $1.5 million in sales for 2021, significantly exceeding yearly objectives.
• Directed weekly sales presentations to engage potential clients and drive revenue growth.
• Supervised sales pipeline processes, ensuring alignment with revenue growth objectives.
• Identified growth opportunities and established successful business development initiatives to enhance partnership networks.

Achieved increased revenue through effective management of sales and operational activities across diverse territories. Partnered with general manager and regional revenue manager to create and implement strategic sales initiatives that maximized sales potential.

• Evaluated and refined operational strategies to enhance performance across multiple locations.
• Analyzed sales performance metrics and implemented targeted KPI strategies to enhance business outcomes.
• Managed key accounts, fostering relationships to ensure client satisfaction and retention.
• Developed strategic sales plans to enhance market penetration and drive revenue growth.
• Implemented strategies to boost profitability by 25% or more in 10 out of 12 locations, supporting overall business growth.

Directed training, coaching, and certification of team members in service-based sales across central region's off-airport territory.

• Created and launched a targeted learning initiative to enhance service-based sales skills among off-airport staff.
• Drove initiatives resulting in a 33% increase in regional profit margins.
• Designed and implemented a comprehensive index for assessing sales performance to drive strategic improvements.

Directed daily activities and staff performance to ensure optimal revenue generation at Hertz's top off-airport site in Wisconsin.

• Oversaw daily operations for three locations, driving improvements in customer service and operational processes. Led teams to enhance service delivery and streamline operations.
• Implemented sales plan which resulted in over 32% increase in overall revenue growth YoY.
• Established strategic partnerships with 15 dealerships, insurance companies, body shops, and service centers to enhance service offerings.
• Developed quick response program, which increased customer satisfaction scores by 35% YoY.
• Oversaw staff performance by delivering targeted training and mentorship to elevate team capabilities.

Led strategic initiatives for location sales and operations, ensuring alignment with business objectives.

• Developed and finalized agreements with 15 new account partners, including dealerships, insurance companies, body shops, and service centers, to expand market reach.
• Streamlined back office operations by developing comprehensive quality assurance and self-audit protocols.
• Recognized as the awarded liaison for the University Branch within the West Michigan area.
• Facilitated employee development initiatives to enhance sales performance and streamline location operations.

• Achieved recognition as top sales winner in region, demonstrating exceptional sales performance.
• Assisted in daily operations, ensuring efficient vehicle rental processes.
• Supported customer service initiatives, enhancing client satisfaction and retention.
• Learned inventory management systems to streamline vehicle tracking and availability.
• Collaborated with team members to optimize workflow and improve service delivery.

• Assisted in field data collection and analysis
• Participated in weekly team meetings to discuss project progress and challenges.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.