Jessica Greer Darnell
Bossier City,La
Summary
Results focused and customer service driven individual with 16+ years experience in the auto claims industry. Possesses exceptional interpersonal, organizational and negotiation skills and the ability to establish and maintain productive performances through rectitude, professional character, and absolute integrity. Consistently recognized by peers and Claims in demonstrating “Remarkable” behaviors throughout the years.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Estimatics Appraiser
State Farm
07.2009 - Current
- Field proximity appraiser providing accurate damage assessments and, in local market
- Vehicle inspection site appraiser coordinating appointments with customers, assessing damage, and paying the property damage portion
- Virtual supplement appraiser handling claims across multiple states
- Mentoring peers to improve workflow to achieve optimal results
- Worked with Agents using critical thinking to address issues that come abreast during the claims process
- Supported teammates to embrace the changes during estimating platform and management enhancements.
Body Shop Manager
Randy's Body Shop-towing
05.2008 - 07.2009
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Supervised and managed shop operations and tasks.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Claims Generalist
Progressive Insurance
03.2007 - 05.2008
- Analyzed, investigated, and determined liability
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Field proximity appraiser providing accurate damage assessments and customer service in local market.
- Negotiated injury, total loss, and property damage claims.
Education
Bachelor of General Studies - Applied Science
University of Louisiana
2006
Skills
- Customer Focus
- Problem solving
- Teamwork
- Verbal and Written Communication
- Organization
- Results Driven
- Strategic Planning
- Coaching and Mentoring
- Relationship Building
Certification
I-Car Pro Level 3 Platinum Certified
Affiliations
- Estimatics Segment Development Group
- Vsupp Bridge Facilitator and Mentor
- Bryan Division Leadership Development Group
- Champion Ambassador
- Change Ambassador
- Crash Committee
Timeline
Auto Estimatics Appraiser
State Farm
07.2009 - Current
Body Shop Manager
Randy's Body Shop-towing
05.2008 - 07.2009
Claims Generalist
Progressive Insurance
03.2007 - 05.2008
Bachelor of General Studies - Applied Science
University of Louisiana
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