Jessica Jasmine Hoyos
2727 AMARANTH DR
Summary
Dynamic sales professional with a proven track record at Freeway Insurance, excelling in customer service and relationship building. Recognized for achieving top performer status, I leverage excellent problem-solving skills and a customer-oriented approach to drive revenue growth and enhance client satisfaction. Adept at training teams and implementing efficient workflows.
Overview
11
11
years of professional experience
Work History
Sales Agent
Freeway Insurance
Houston, TX
02.2026 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Facilitated policy renewals and cross-selling opportunities to maximize revenue streams.
- Conducted comprehensive needs assessments to tailor insurance solutions for clients' unique situations.
- Trained new sales agents on best practices, product knowledge, and compliance standards.
- Implemented efficient workflows for processing applications, ensuring timely service delivery.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Achieved top performer status within the company due to consistent high sales numbers.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Loader and Unloader
Maersk Global Service Centre
Houston, TX
06.2019 - 02.2026
- Operated forklifts and pallet jacks to efficiently load and unload cargo.
- Adhered to safety protocols during material handling to ensure workplace safety.
- Assisted in inventory management by accurately tracking incoming and outgoing shipments.
- Collaborated with team members to streamline loading processes for improved efficiency.
- Conducted routine inspections of loading equipment to maintain operational readiness.
- Trained new staff on proper loading techniques and safety practices.
- Coordinated with warehouse personnel to optimize space utilization in storage areas.
- Reported discrepancies in shipments to management for resolution and accountability.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
Clerk
Maersk Global Service Centre
06.2019 - 02.2026
- Processed and documented shipments accurately within operational systems.
- Assisted in inventory management by tracking stock levels and updating records.
- Collaborated with team members to ensure timely order fulfillment.
- Maintained organized filing systems for shipping and receiving documentation.
- Supported customer inquiries by providing accurate information on shipment status.
- Monitored compliance with safety protocols to enhance workplace efficiency.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Kennel Technician
Fondren 5 Star Pet Tesort
Houst
05.2019 - 03.2022
- Administered daily feeding and hydration schedules for pets, ensuring nutritional needs were met.
- Maintained clean and safe kennel environments through regular sanitation and organization of supplies.
- Monitored animal behavior and health, reporting any concerns to veterinary staff promptly.
- Assisted in grooming procedures, including bathing and brushing, to promote pet hygiene and comfort.
- Provided exceptional customer service by addressing client inquiries and facilitating pet check-ins/out efficiently.
- Implemented enrichment activities to enhance pet well-being and reduce anxiety during stays.
- Collaborated with team members to uphold high standards of care across the facility consistently.
- Trained new staff on operational procedures, safety protocols, and animal handling techniques effectively.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Cashier
Fiesta Market
Houston, TX
03.2015 - 10.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and electronic payments accurately to minimize discrepancies.
- Monitored inventory levels at the register and communicated restocking needs promptly.
- Trained new staff on cash handling procedures and customer service protocols.
- Implemented best practices for checkout efficiency, improving overall workflow in busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Elisk High School
Houston, TX05.2019
Skills
- Works well under pressure
- Excellent problem-solving skills
- Customer service oriented
- Team player / flexible
Languages
Spanish
Elementary
Timeline
Sales Agent
Freeway Insurance
02.2026 - Current
Loader and Unloader
Maersk Global Service Centre
06.2019 - 02.2026
Clerk
Maersk Global Service Centre
06.2019 - 02.2026
Kennel Technician
Fondren 5 Star Pet Tesort
05.2019 - 03.2022
Cashier
Fiesta Market
03.2015 - 10.2018
High School Diploma -
Elisk High School