Keeley Ballinger
Portland,OR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager/Sales Agent
Rohillco Insurance Services
05.2019 - Current
Managed commercial book of business for clients in 26 states. Quoted and sold multiple personal and commercial policies and assisted other agents in servicing their accounts. Fluent in Microsoft software and websites. Created and sent certificates of insurance to clients and state licensing agencies.
Customer Service and Dispatcher
MP Plumbing
06.2012 - 05.2019
Scheduled appointments and dispatching of plumbers to service calls and construction projects. Maintained accurate records of all dispatched calls, improving data tracking for future analysis. Also worked with customer accounts and managed advertising and media relations. Major responsibility was pulling permits and scheduling inspections with local governments.
Education
Associate of Arts -
Chemeketa Community College
Salem, OR01-2016
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Customer satisfaction
- Problem solving
- Quick learner
- Good communicator
- Works well under pressure
Certification
Licensed Property and Casualty Agent
Oregon License #19303404
Timeline
Account Manager/Sales Agent
Rohillco Insurance Services
05.2019 - Current
Customer Service and Dispatcher
MP Plumbing
06.2012 - 05.2019
Associate of Arts -
Chemeketa Community College
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