Jessica "Jess" Harless

• Performed technical sales presentations to prospective clients, demonstrating product capabilities and addressing inquiries.
• Collaborated with cross-functional teams to tailor solutions that meet customer needs and enhance satisfaction.
• Developed and delivered training sessions for sales staff on new product features and industry trends.
• Analyzed customer feedback to identify areas for product improvement and communicate findings to engineering teams.
• Mentored junior engineers in technical knowledge and effective sales strategies, enhancing overall team performance.
• Responded to specific customer requests, including RFP responses and industry-specific solutions.
• Trained new hires on product offerings, sales strategies, and best practices to ensure team cohesion and consistent performance levels across the board.
• Participated in trade shows and conferences to enhance brand visibility within the industry landscape.
• Engaged with third-party partners to ensure effective communication about product performance and scheduled feature updates.
• Averaged 130% and higher of revenue and activity goals year after year.
• 4.4 million in Mid Market Revenue for 2026. 6 million in Enterprise Revenue for 2025. 5.5 Million in Enterprise Revenue in 2024.

Managed client accounts to ensure compliance with payroll and tax regulations.

• Provided support in resolving client inquiries and issues efficiently.
• Facilitated onboarding processes for new clients, enhancing user experience.
• Developed training materials for staff on payroll software usage.
• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Completed routine and complex account updates to resolve problems.
• Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
• Averaged 88% on client satisfaction scores

• Managed end-to-end payroll processing for diverse client portfolios, ensuring compliance with federal and state regulations.
• Streamlined payroll workflows, enhancing efficiency and reducing processing time through automation tools.