Jessica (Jessi) Parsons
Barnett,MO
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
30
30
years of professional experience
Work History
Bartender
Celebration cruises
Lake Ozark, Missouri
08.2023 - 08.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleansed glasses with sanitizing solution after each use.
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Displayed and retained extensive knowledge of liquors, wines and entrees..
Bartender/Manager
Gentleman’s Quarters
Lake Ozark, Missouri
11.2019 - 09.2023
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Reported any discrepancies in cash register funds to management.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Monitored daily sales transactions to ensure accuracy.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
Assistant General Manager
Jb Hooks
Lake Ozark, Missouri
05.2013 - 07.2019
- Evaluated current processes within the store environment to identify areas of improvement.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Developed marketing plans to promote products or services offered by the company.
- Identified opportunities for cost savings and operational efficiency improvements.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Collaborated with other departments within the organization to coordinate projects.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Ensured that customer service standards were met or exceeded at all times.
- Prepared weekly schedules for staff members based on their availability.
- Ensured compliance with company policies, procedures, and regulations.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed daily operations of the store, including scheduling and supervising staff.
Server
The Duck
Lake Ozark, Missouri
05.2009 - 12.2013
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Skills
- Food Service
- Food Preparation
- Health codes compliance
- Suggestive Selling
- Food Running
- Basic accounting
Timeline
Bartender
Celebration cruises
08.2023 - 08.2024
Bartender/Manager
Gentleman’s Quarters
11.2019 - 09.2023
Assistant General Manager
Jb Hooks
05.2013 - 07.2019
Server
The Duck
05.2009 - 12.2013