Jessica Jimenez

Similar if not exact to my role at The Armory, not including;

• Efficiently opening or closing the bar according to established procedures, and ensuring preparedness for each shift.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Followed strict recipes and drink measurements to minimize product use.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Similar if not exact to my role at Supercharged Ent.

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.

• Set up banquet tables and chairs based on event requirements.
• Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
• Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
• Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store systems for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
• Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.