JESSICA DAVIS
Spring Valley,CA
Summary
Knowledgeable Certified Medical Assistant with exceptional background of over 20 years of hands-on experience balancing both administrative and clinical duties to achieve quality driven and safety-oriented patient care. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate, dedicated, and respectful collaborator with the healthcare team. Recognized for being a team player, delivering high-quality healthcare and excellent customer service, with superior interpersonal and relationship-building abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
UC SAN DIEGO HEALTH EXPRESS
2019.10 - Current
- Under direct supervision of the clinic manager and the general supervision of the clinic providers and licensed nursing staff, perform work which requires specific knowledge and training in patient care duties within business and professions code of the State of California and/or the regulations of The Joint Commission (TJC)
- These duties also include but are not limited to urgent/emergent medical care, scheduling of patient appointments, referral entry, and associated patient system screens, accurate billing, medical records management, environmental care functions, equipment/supply management and cleaning/disinfecting the environment
- Knowledge of medical terminology, vitals, immunizations, venipuncture, medication management, universal precautions and proper use of body mechanics
- Ability to apply critical thinking, prioritize demands, and the ability to work in a team environment
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected samples from patients for laboratory testing purposes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms,vision, and other diagnostic tests as requested by the physician.
MEDICAL ASSISTANT
SCRIPPS COASTAL MEDICAL CENTER/ SCRIPPS HEALTH
2004.06 - 2019.10
- Serve as a key member of an interdisciplinary healthcare team for a busy internal medical practice
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, ear lavage, chemistry analysis, hematology, urinalysis and wound care)
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Helped implement practice's quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; completion of yearly training modules
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
PATIENT SERVICE SPECIALIST/Certified Clinical Medical Assistant
SCRIPPS CLINIC CARMEL VALLEY/ SCRIPPS HEALTH
2015.10 - 2016.11
- Serve as a key member of an interdisciplinary healthcare team, demonstrating basic knowledge in a multi-specialty medical practice
- Specialties include: Dermatology, Laser & Cosmetics, Orthopedics, Podiatry, Rheumatology, Allergy & Immunology, Obstetrics & Gynecology, Cardiology, Family Practice, Pediatrics and Internal Medicine
- Daily functions include patient record keeping, scheduling, referral authorizations, phone/message intake, data entry, clerical/administrative duties, and maintaining compliance of office policies and HIPAA standards and regulations
- Assisted with preparing exam rooms for physicians, including stocking supplies and cleaning equipment.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Performed patient intake, including taking vital signs and medical histories.
- Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
Education
BACHELOR OF SCIENCE IN HEALTH ADMINISTRATION AND MANAGEMENT (BSHA) -
UNIVERSITY OF PHOENIX
06.2015
CERTIFIED MEDICAL ASSISTANT -
PIMA MEDICAL INSTITUTE
06.2004
Skills
- COVID Operations/Support
- EPIC Electronic Record
- Sterile/Non-Sterile Trays/Surgical Instruments/Surgical Procedures
- Ortho/Splinting
- Wound Care/Cultures
- Patient Health Education
- Workflow Optimization
- Venipuncture
- Medication Administration
- Teamwork And Collaboration
- Clinical Leadership And Supervision
Affiliations
- Fitness and Health are top priority, including HIIT, running, yoga
- Active Volunteer and/or participant in yearly American Heart Association Heart Walk, Champions of Health Run, MS Walk, Susan G. Komen Breast Cancer Walk
Accomplishments
- Employee of the Month
- Recognized for Medication and supply Management
- Clinical Lead
- Clinical Coordinator for Point of Care Testing
- Lead in Emergency Preparation, including developing ED bag, Adult/Pediatric E-kit
Certification
- Certified Medical Assistant
- Certified Phlebotomist
- Certification in Hazardous Materials
- Certification and Clinical Lead in Point of Care/Clinical training
- BLS/CPR
References
PROFESSIONAL:
Tamira Collins-Carr RN Scripps Health
(619) 846-0206
Saima Lodhi MD Scripps Health
(619) 384-9129
Desiree Leithem NP UC San Diego Health (415) 722-4646
Stephanie Kleiner NP UC San Diego Health (443) 413-5251
PERSONAL:
Gilbert Brillo RN Sharp Health Care (619)829-1052
Kelly James CPA Sharp Health Care (619)573-3365
Carmen Paruginog Research Admin/Faculty UC San Diego Health (619) 829-1779
Timeline
MEDICAL ASSISTANT
UC SAN DIEGO HEALTH EXPRESS
2019.10 - Current
PATIENT SERVICE SPECIALIST/Certified Clinical Medical Assistant
SCRIPPS CLINIC CARMEL VALLEY/ SCRIPPS HEALTH
2015.10 - 2016.11
MEDICAL ASSISTANT
SCRIPPS COASTAL MEDICAL CENTER/ SCRIPPS HEALTH
2004.06 - 2019.10
BACHELOR OF SCIENCE IN HEALTH ADMINISTRATION AND MANAGEMENT (BSHA) -
UNIVERSITY OF PHOENIX
CERTIFIED MEDICAL ASSISTANT -
PIMA MEDICAL INSTITUTE
- Certified Medical Assistant
- Certified Phlebotomist
- Certification in Hazardous Materials
- Certification and Clinical Lead in Point of Care/Clinical training
- BLS/CPR
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