Jessica L. Ledbetter
Bremen,GA
Summary
Versatile Licensed Practical Nurse Supervisor with almost 20 years of experience acting as a leader, operational problem-solver and conflict manager. Well-versed in working with diverse people and situations. Expertise in medication administration, accurate charting and diagnosis for both acute and chronic concerns. Coordinates employee schedules and workflow to promote high-quality customer care. Excellent at developing positive interpersonal working relationships with staff.
Overview
20
20
years of professional experience
Work History
LPN Nursing Supervisor/Biologics Coordinator
Marietta Dermatology & The Skin Cancer Center
Marietta , Georgia
01.2016 - 12.2019
- Customer service and problem resolution
- Used data entry, database and word processing programs to complete daily tasks
- Scheduled staff and delegated work assignments.
- Evaluated and improved team member performance through coaching and training.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Coordinated with outside vendors for sourcing and supplies
LPN Team Lead
Marietta Dermatology & The Skin Cancer Center
Powder Springs , GA
08.2012 - 01.2016
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs and preferences.
- Assisted with admissions, appointments, transfers and discharges.
- Comforted and counseled patients and families throughout care process.
- Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
Mohs Technician/ Surgical Team Supervisor
Marietta Dermatology & The Skin Cancer Center
Marietta , GA
07.2004 - 08.2012
- Trained new clinical staff in patient care and increased patient satisfaction rating within the company
- Worked as part of a team of 10 physicians, nurses and other healthcare professionals to manage patient care.
- Maintained surgical supplies for surgical department.
- Scheduling of medical assistants and tech's
- Processed and prepared tissue and surgical reports for the surgical pathologist to review
- Patient education and customer service
Customer Service Representative
Marietta Dermatology & The Skin Cancer Center
Canton , GA
01.2000 - 07.2004
- Data Entry
- Answered multi-phone line system and routed calls
- Scheduled appointments, fielded customer questions and problem resolution
- Accepted payments and applied to accounts
Education
Certificate - Health Services Administration
Bryant And Stratton College
Online Campus2009
Associate of Applied Science - Mohs Histotechnologist I
Indiana University
Online Campus2007
Associate of Science - Nursing Practice
Chattahoochee Technical College
Jasper, GA2004
Certificate - Customer Service Management
Georgia Northwestern Technical College
Rome, GA2001
Skills
- Detail oriented
- Contributing team player
- Customer service minded
- Skilled in data entry, microsoft word
- Self motivated
- Office administration experience
- Excellent communication skills
- Outgoing
Timeline
LPN Nursing Supervisor/Biologics Coordinator
Marietta Dermatology & The Skin Cancer Center
01.2016 - 12.2019
LPN Team Lead
Marietta Dermatology & The Skin Cancer Center
08.2012 - 01.2016
Mohs Technician/ Surgical Team Supervisor
Marietta Dermatology & The Skin Cancer Center
07.2004 - 08.2012
Customer Service Representative
Marietta Dermatology & The Skin Cancer Center
01.2000 - 07.2004
Certificate - Health Services Administration
Bryant And Stratton College
Associate of Applied Science - Mohs Histotechnologist I
Indiana University
Associate of Science - Nursing Practice
Chattahoochee Technical College
Certificate - Customer Service Management
Georgia Northwestern Technical College
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