Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica L. Ledbetter

Bremen,GA

Summary

Versatile Licensed Practical Nurse Supervisor with almost 20 years of experience acting as a leader, operational problem-solver and conflict manager. Well-versed in working with diverse people and situations. Expertise in medication administration, accurate charting and diagnosis for both acute and chronic concerns. Coordinates employee schedules and workflow to promote high-quality customer care. Excellent at developing positive interpersonal working relationships with staff.

Overview

20
20
years of professional experience

Work History

LPN Nursing Supervisor/Biologics Coordinator

Marietta Dermatology & The Skin Cancer Center
Marietta, Georgia
01.2016 - 12.2019
  • Customer service and problem resolution
  • Used data entry, database and word processing programs to complete daily tasks
  • Scheduled staff and delegated work assignments.
  • Evaluated and improved team member performance through coaching and training.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Coordinated with outside vendors for sourcing and supplies


LPN Team Lead

Marietta Dermatology & The Skin Cancer Center
Powder Springs, GA
08.2012 - 01.2016
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Assisted with admissions, appointments, transfers and discharges.
  • Comforted and counseled patients and families throughout care process.
  • Gathered lab specimens, ordered testing and interpreted results to diagnose patients.

Mohs Technician/ Surgical Team Supervisor

Marietta Dermatology & The Skin Cancer Center
Marietta , GA
07.2004 - 08.2012
  • Trained new clinical staff in patient care and increased patient satisfaction rating within the company
  • Worked as part of a team of 10 physicians, nurses and other healthcare professionals to manage patient care.
  • Maintained surgical supplies for surgical department.
  • Scheduling of medical assistants and tech's
  • Processed and prepared tissue and surgical reports for the surgical pathologist to review
  • Patient education and customer service


Customer Service Representative

Marietta Dermatology & The Skin Cancer Center
Canton, GA
01.2000 - 07.2004
  • Data Entry
  • Answered multi-phone line system and routed calls
  • Scheduled appointments, fielded customer questions and problem resolution
  • Accepted payments and applied to accounts

Education

Certificate - Health Services Administration

Bryant And Stratton College
Online Campus
2009

Associate of Applied Science - Mohs Histotechnologist I

Indiana University
Online Campus
2007

Associate of Science - Nursing Practice

Chattahoochee Technical College
Jasper, GA
2004

Certificate - Customer Service Management

Georgia Northwestern Technical College
Rome, GA
2001

Skills

  • Detail oriented
  • Contributing team player
  • Customer service minded
  • Skilled in data entry, microsoft word
  • Self motivated
  • Office administration experience
  • Excellent communication skills
  • Outgoing

Timeline

LPN Nursing Supervisor/Biologics Coordinator

Marietta Dermatology & The Skin Cancer Center
01.2016 - 12.2019

LPN Team Lead

Marietta Dermatology & The Skin Cancer Center
08.2012 - 01.2016

Mohs Technician/ Surgical Team Supervisor

Marietta Dermatology & The Skin Cancer Center
07.2004 - 08.2012

Customer Service Representative

Marietta Dermatology & The Skin Cancer Center
01.2000 - 07.2004

Certificate - Health Services Administration

Bryant And Stratton College

Associate of Applied Science - Mohs Histotechnologist I

Indiana University

Associate of Science - Nursing Practice

Chattahoochee Technical College

Certificate - Customer Service Management

Georgia Northwestern Technical College
Jessica L. Ledbetter