Christopher Burgess
Ringgold,GA
Summary
Reliable Employee demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Proven ability to build strong relationships with customers, delivering exceptional service and ensuring a positive and memorable experince through attentive and personalized interactions.
Overview
10
10
years of professional experience
Work History
Practice Relations Manager
Skin Cancer & Cosmetic Dermatology Center
Chattanooga , TN
03.2014 - 05.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Implemented quality control measures to uphold company standards.
Guest Service Officer
Country INN and Suites
Chattanooga , TN
05.2010 - 06.2014
- Greeted guests and provided assistance with check-in and check-out procedures.
- Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns in a timely manner.
- Provided concierge services such as restaurant reservations, transportation arrangements, and sightseeing tours.
- Maintained an accurate record of all guest accounts using the computerized system.
- Assisted with banquet set-up and break down when needed.
- Inspected hotel lobby area regularly for cleanliness standards compliance.
Education
Business
Gilmer High School
Ellijay, GA05-2008
Skills
- Strategic Planning
- Marketing
- Cross-functional team management
- Schedule Preparation
- Sales Techniques
- Customer Relationship Management (CRM)
- Time Management
- Brand Management
- Project Management
- Budget Control
- Customer Engagement
Timeline
Practice Relations Manager
Skin Cancer & Cosmetic Dermatology Center
03.2014 - 05.2020
Guest Service Officer
Country INN and Suites
05.2010 - 06.2014
Business
Gilmer High School
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