- Enjoying the art of baking and pastry-making, experimenting with recipes
- Gardening
- Backpacking and Hiking
- Youth Development Programs
- Music
- Gym Workouts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- I enjoy helping others and giving back to the community
- I enjoy cooking for friends and family gatherings
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Swimming
- Playing Sports
- Kayaking
- Camping
- Historical Exploring
- Road Trips
- Volunteer Work
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I participate in a variety of outdoor recreational activities
Samantha Nelson
Summary
To obtain a position that will utilize both administrative and clinical skills in an office or hospital environment.
I provide a professional, well communicated approach to patient/customers and staff relations. While showing courtesy, compassion, and a cooperative attitude.
Billing management professional with strong expertise in financial oversight, invoicing, and accounts receivable processes. Known for fostering team collaboration and driving results, ensuring seamless operations and client satisfaction. Adept at adapting to evolving needs and establishing efficient workflows through leadership, analytical skills, and attention to detail. Highly reliable, with focus on precision and efficiency in managing billing cycles.
Experienced with managing comprehensive billing operations, ensuring accuracy and timely invoicing. Utilizes problem-solving skills to optimize billing processes and resolve discrepancies swiftly. Knowledge of financial analysis and team leadership.
Overview
26
26
years of professional experience
Work History
Medical Practice Billing Manager / Coding Manager
Kings Daughter Medical Center
Ashland, KY
07.2022 - Current
- Collaborated with clinical teams to improve documentation for better coding accuracy.
- Established clear performance metrics to monitor progress and drive continuous improvement within the department.
- Boosted team morale and fostered a positive work environment by organizing team-building activities and recognizing individual achievements regularly.
- Resolved complex billing issues by conducting root cause analysis and working closely with stakeholders involved.
- Managed billing processes to ensure timely and accurate invoicing for clients.
- Streamlined reconciliation of accounts receivable, reducing discrepancies and enhancing accuracy.
- Developed training materials for junior staff, improving onboarding efficiency.
- Implemented automated billing systems, increasing operational productivity and reducing manual errors.
- Analyzed billing data to identify trends and recommend process improvements for efficiency.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
- Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
- Achieved significant cost savings by identifying and eliminating inefficiencies in billing process, reallocating resources to areas of higher impact.
- Fostered strong relationships with key clients by providing personalized billing support, ensuring their needs were met promptly and efficiently.
- Maintained up-to-date knowledge of industry regulations, ensuring billing department's compliance and protecting company from potential fines.
- Conducted regular analysis of billing department performance, identifying trends and areas for improvement to inform strategic planning.
- Cultivated culture of continuous improvement, encouraging team members to propose innovative solutions for billing challenges.
- Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
- Developed comprehensive billing guidelines, standardizing procedures across department and reducing variability in outcomes.
- Improved financial accuracy with meticulous auditing of accounts, ensuring compliance with financial standards and regulations.
- Boosted cash flow with effective billing strategies, closely monitoring aging reports and prioritizing high-value accounts for collection efforts.
- Enhanced team productivity by redesigning workflow for billing operations, leading to smoother interdepartmental collaboration.
- Facilitated cross-training programs within billing department, enhancing team versatility and coverage during peak periods.
- Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
- Checked payroll, commissions and other accounting disbursements for accuracy and compliance.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strategic plans for day-to-day financial operations.
Clinical/ Director Nursing Supervisor / Manager
Scott Orthopedic Center
Huntington, WV
07.2018 - 04.2022
- Led clinical operations to enhance patient care quality and streamline service delivery.
- Led cross-functional teams to develop and implement strategic initiatives aligning with organizational goals.
- Analyzed market trends to inform decision-making and enhance competitive positioning.
- Oversaw budget management, ensuring optimal resource allocation across projects and departments.
- Mentored junior staff, fostering professional growth and enhancing team performance through structured training programs.
- Collaborated with stakeholders to identify process improvements and drive operational efficiencies organization-wide.
- Developed comprehensive policies and procedures to streamline operations and ensure compliance with industry standards.
- Spearheaded project management initiatives, delivering results on time while maintaining quality standards.
- Established key performance indicators to measure progress and optimize departmental effectiveness in achieving objectives.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Optimized inventory management to minimize costs and ensure product availability.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
- Boosted operational efficiency by optimizing supply chain processes.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented patient care plans, collaborating with interdisciplinary teams for optimal outcomes.
- Conducted performance evaluations, providing constructive feedback to enhance staff development.
- Supervised nursing staff, ensuring compliance with care standards and protocols.
- Monitored patient progress, adjusting care strategies based on evolving needs and assessments.
- Led quality improvement initiatives, resulting in enhanced patient safety and satisfaction scores.
- Trained new nursing personnel on best practices and organizational policies for seamless integration.
- Coordinated staff schedules, optimizing resource allocation to meet patient care demands efficiently.
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks and provided leadership for 25-30 nurses and support personnel.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Answered questions and addressed concerns from employees via email, phone and in person.
- Streamlined workflow for nursing staff by conducting regular unit assessments and process improvements.
- Managed staffing needs efficiently by creating flexible schedules that maximized coverage during peak times without exceeding budget constraints.
- Provided direct nursing care to patients when personnel was short-staffed.
- Increased staff retention through effective communication, mentorship, and professional development opportunities.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Maintained strong commitment to patient care through dedicated case management and treatment delivery.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Maintained a safe environment for patients, visitors, and staff by enforcing infection control measures and risk management strategies consistently across the unit.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Improved patient satisfaction scores by addressing concerns promptly and ensuring consistent delivery of high-quality care.
- Educated patients and families on treatment procedures and answered questions for thorough home care plans.
- Supervised staff of 5 registered nurses, 20 licensed practical nurses and 10 certified medical assistants.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Reduced medication errors by establishing a thorough double-checking system for medication administration.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Prevented burnout among nursing staff by promoting a healthy work-life balance and recognizing outstanding performances regularly.
- Coordinated nursing care for patients and participated in patient and family education.
- Confidently directed overall operation of nursing services and patient care.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Established and continuously optimized unit schedules and individual work assignments.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Worked at least 40 hours per month as floor nurse to maintain clinical proficiency.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Collaborated with store manager to maintain daily operations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures for effective pharmacy management.
- Streamlined patient care processes, enhancing operational efficiency and quality of service.
- Oversaw compliance with regulatory standards, ensuring adherence to healthcare policies.
- Mentored junior staff, fostering professional development and clinical excellence.
- Facilitated training sessions on new clinical procedures and technologies for staff competency enhancement.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Implemented new policies and educated staff on changes.
- Increased clinic's community outreach, organizing health fairs and wellness seminars to promote public health awareness.
- Collaborated with healthcare professionals to design patient-centered care plans, improving patient recovery rates and satisfaction.
- Enhanced staff retention rates by implementing comprehensive wellness and professional development programs.
- Optimized supply chain logistics for pharmaceuticals and medical equipment, ensuring availability and managing costs effectively.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Supervised nursing staff, ensuring adherence to best practices and regulatory compliance.
Clinical Manager-20 clinics / Nursing
Appalachian Regional Healthcare
South Williamson, KY
06.2016 - 07.2018
- Directed clinical operations to enhance patient care quality and safety standards.
- Implemented workflow improvements, increasing team efficiency in service delivery.
- Mentored nursing staff on best practices for patient management and compliance.
- Collaborated with interdisciplinary teams to optimize treatment protocols and outcomes.
- Analyzed patient data to identify trends, informing strategic decision-making processes.
- Developed training programs for new hires, fostering skill development and retention.
- Oversaw budget management for clinical departments, ensuring resource allocation alignment with organizational goals.
- Facilitated quality assurance audits, driving continuous improvement initiatives across departments.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Managed 135 employees with various personalities and from different cultures for large 20-25-physician practice.
- Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Handled job duties for staff members which were unavailable or out of office.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Created work schedules for 135employees and oversaw functioning of billing department.
- Monitored all phone calls and scheduled appointments.
- Reviewed operational policies and recommended solutions and change to medical director.
- Developed partnerships with local healthcare providers to expand patient access to specialized services.
- Oversaw compliance with healthcare regulations and standards, maintaining full accreditation status.
- Conducted comprehensive audits of clinical practices, identifying areas for quality improvement.
- Established patient feedback system to identify areas for service enhancement.
- Facilitated community health initiatives to promote wellness and disease prevention.
- Achieved significant reduction in medication errors through rigorous overhaul of drug administration protocols.
- Updated infection control protocols, significantly reducing incidence of hospital-acquired infections.
- Implemented cost-saving measures without compromising on quality of patient care.
- Reduced patient wait times by optimizing clinic scheduling procedures.
- Led transition to telehealth services, ensuring uninterrupted patient care during challenging times.
- Coordinated multidisciplinary team meetings to streamline patient care plans, improving overall treatment outcomes.
- Followed informed consent processes and maintained records.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Gathered, processed, and shipped lab specimens.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Implemented new policies and educated staff on changes.
Nursing /Coding & Billing / Prior Authorizations / Surgery/ Purchasing / Buyer, Contracts, /Raw Materials Manager
Appalachian Regional Healthcare
South Williamson, KY
07.2013 - 06.2016
- Assisted in negotiating contracts to secure favorable terms for procurement.
- Conducted market research to identify potential suppliers and negotiate pricing.
- Managed vendor relationships to ensure timely delivery of quality materials.
- Streamlined purchasing processes, enhancing order accuracy and reducing lead times.
- Collaborated with cross-functional teams to align procurement strategies with organizational goals.
- Analyzed inventory levels to optimize stock management and reduce excess costs.
- Developed purchasing reports, providing insights on spending trends and supplier performance.
- Evaluated new vendors for potential inclusion in the supply base, conducting site visits and audits to ensure adherence to quality standards and corporate social responsibility guidelines.
- Assisted in developing annual budgets for purchasing department, consistently maintaining expenditures within approved limits through careful planning and negotiation efforts.
- Enhanced product quality by implementing a comprehensive vendor evaluation system to assess suppliers'' capabilities.
- Improved cost efficiency through strategic sourcing, identifying opportunities for consolidation and standardization.
- Managed a diverse portfolio of suppliers, fostering strong relationships to negotiate better pricing and terms.
- Developed purchasing strategies based on company objectives and market trends, ensuring alignment with organizational goals.
- Successfully resolved disputes with suppliers regarding pricing, delivery schedules, or product quality issues, maintaining professional relationships while protecting the interests of the organization.
- Optimized supply chain performance through effective communication with cross-functional teams and suppliers, ensuring timely delivery of products.
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Developed and improved account relationships.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with sales team to identify and fulfill customer needs.
- Researched and identified new suppliers and vendors.
- Established relationships with vendors to secure competitive pricing and discounts.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Developed strong relationships with vendors, ensuring timely deliveries and high-quality products.
- Negotiated competitive pricing agreements with suppliers, contributing to overall cost reduction efforts.
- Coordinated cross-functional teams to address any issues related to raw material availability or quality concerns promptly.
- Participated in trade shows and conferences to stay updated on industry trends, new technologies, and potential suppliers within the raw materials sector.
- Purchased indirect manufacturing supplies, administrative support materials and packaging to comprehensively build multifaceted production lifecycles.
- Worked closely with purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Assessed areas of service concern and developed improvement plans.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Material Manager
Williamson Memorial Hospital-Physicians Clinic
Williamson, WV
10.2011 - 01.2014
Nurse –internal medicine / Prior Authorization / urgent care
Trinity Medical Group
Minot, ND
11.2009 - 09.2011
- Administered medications and monitored patient responses to ensure safety and comfort.
- Assisted in developing care plans based on individual patient needs and conditions.
- Collaborated with healthcare teams to coordinate patient care and enhance outcomes.
- Trained new staff on protocols, procedures, and best practices to improve team efficiency.
- Implemented infection control measures to minimize risks within clinical settings.
- Evaluated patient progress, adjusting care strategies in collaboration with multidisciplinary teams.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Recorded details regarding therapies to keep patient charts updated.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Nurse Cardo- family care/ Materials Manager / Billing & Coder/ Cashier / Registration
Williamson Memorial Hospital-Physicians Clinic
07.2006 - 11.2009
Outreach Coordinator / Laboratory Assistant III / coding and billing / Secretary/ EMT/Transporter (part-time)
Logan Regional Medical Center
Logan, WV
01.2005 - 07.2006
- 2nd job
- Coordinated community outreach programs to enhance public health awareness and engagement.
- Developed educational materials to inform patients about available services and resources.
- Assisted in organizing health fairs and community events to promote wellness initiatives.
- Managed social media communications to increase visibility of outreach activities and programs.
- Collaborated with healthcare professionals to identify community needs and tailor outreach strategies.
- Monitored feedback from community members to improve program effectiveness and reach.
- Trained volunteers on outreach protocols and best practices for engaging with diverse populations.
- Implemented tracking systems for outreach efforts, ensuring accurate reporting of program outcomes.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Oversaw items in inventory and reordered before supplies diminished.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Monitored and documented safety standards to verify compliance.
- Troubleshot and resolved equipment and process issues.
- Coordinated and managed laboratory projects and experiments.
- Processed patient billing inquiries, ensuring timely and accurate resolution of issues.
- Coordinated insurance verifications, facilitating smoother claims submissions for patients.
- Assisted in the preparation of monthly financial reports, enhancing departmental efficiency.
- Maintained electronic billing systems, ensuring data integrity and compliance with regulations.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing.
- Streamlined appointment scheduling processes, improving patient flow and satisfaction rates.
- Trained new staff on billing procedures and software systems, promoting team competency.
- Monitored payment trends and identified discrepancies, contributing to improved revenue cycle management.
- Trained new staff members on internal billing processes, systems, and software tools, ensuring continuity in department performance.
- Increased efficiency by organizing and maintaining an up-to-date filing system for all billing documentation.
- Maintained confidentiality of sensitive client information while processing bills and handling inquiries related to account status or charges incurred.
- Conducted regular audits of invoices, identifying discrepancies and resolving issues quickly to maintain high levels of accuracy.
- Improved billing accuracy by implementing a new invoice tracking system.
- Managed high-volume billing cycles efficiently by prioritizing tasks, delegating responsibilities, and implementing time-saving strategies.
- Updated management regularly on accounts receivable status through detailed reporting and analysis of outstanding invoices.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
- Utilized advanced communication equipment to coordinate effectively with team members and other emergency services, optimizing operational efficiency.
- Administered emergency medical care to stabilize patients for safe transport to healthcare facilities, improving outcomes.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
Clinical Lab Assistant III / Phlebotomist
Valley Diagnostic Laboratories
Gallipolis, OH
01.2002 - 01.2004
- Assisted in specimen collection and processing to ensure accurate laboratory results.
- Maintained laboratory equipment and supplies, adhering to safety protocols and best practices.
- Performed routine tests and quality control procedures to guarantee test accuracy.
- Contributed to maintaining compliance with regulatory standards during audits and inspections.
- Implemented process improvements that enhanced overall laboratory efficiency and productivity.
- Maintained inventory of laboratory supplies, ensuring uninterrupted operations and efficient workflow management.
- Completed laboratory operations reports and submitted to public health departments and other healthcare authorities.
- Supported operations across Hematology, Urinalysis, and Microbiology departments.
- Provided timely and accurate test results, aiding physicians in making informed treatment decisions.
- Conducted manual and automated tests in alignment with specifications and regulations for results reporting.
- Adhered to rigorous confidentiality standards when handling sensitive patient information, upholding ethical obligations and regulatory requirements.
- Contributed to operational quality and efficiency via instrument calibration, application of quality controls and implementation of maintenance functions.
- Conducted thorough instrument calibration before each use to ensure precision of measurements during testing processes.
- Prepared and maintained accurate blood bank databases for easy retrieval of transfusion information.
- Managed multiple priorities simultaneously while maintaining attention to detail within fast-paced clinical settings.
- Contributed to a positive work environment through effective communication and teamwork across all laboratory personnel.
- Monitored daily temperature logs for proper storage of samples as per regulatory requirements, safeguarding the integrity of specimens.
- Participated in continuing education programs to stay abreast of industry developments and best practices.
- Performed complex testing procedures under time-sensitive conditions, providing critical data for urgent patient cases when needed most.
- Minimized errors throughout pre-analytic, analytic and post-analytic processes.
- Monitored and replenished reagents and tools to support smooth workflow while eliminating delays.
- Assisted in the development of new testing methods, contributing to advancements in diagnostic capabilities.
- Represented test data in graphs and charts and maintained patient confidence by keeping test information confidential.
- Collaborated with cross-functional teams to improve overall patient care and clinical outcomes.
- Carried out tests to determine if infections are bacterial, viral or fungal.
- Supported accurate diagnoses with meticulous specimen handling and preparation.
- Operated toxicology instrumentation and identified concentration of toxic substances in blood samples.
- Removed samples of materials following good practices to achieve accurate test results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Consulted with outside professionals and specialists about tests and testing results.
- Documented and verified patient information using laboratory information system.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Identified and traced quality control issues impacting laboratory results.
- Educated patients on procedures to alleviate anxiety and promote understanding of phlebotomy processes.
- Analyzed feedback to identify areas for process improvement, increasing patient satisfaction rates.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Instructor
Med-Care Training Center
Cora, WV
01.2000 - 01.2004
- Medical Assistant / CNA/ Phlebotomy/ Billing & Coding /Office administration
- Assisted in curriculum development to ensure alignment with industry standards.
- Developed and delivered engaging training sessions on medical procedures and protocols.
- Evaluated student performance, providing constructive feedback for improvement.
- Facilitated hands-on training exercises to enhance practical skills among students.
- Implemented innovative teaching methods to improve student engagement and retention.
- Collaborated with healthcare professionals to integrate real-world scenarios into lessons.
- Streamlined assessment processes for more accurate evaluation of student competencies.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Streamlined grading system to provide timely and constructive feedback, promoting student growth.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Conducted regular assessment tests to monitor student progress and adjust teaching strategies accordingly.
- Utilized multimedia resources to enrich learning experience and cater to visual and auditory learners.
- Encouraged student-led initiatives and clubs, promoting leadership skills and extracurricular engagement.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
- Developed comprehensive lesson plans to facilitate understanding of complex subjects.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
- Enhanced student critical thinking skills through problem-based learning activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Helped students explore concepts with engaging, learning-focused activities.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Created lessons and online testing materials to facilitate remote learning.
Education
MBA - Business Health Management
Western Governors University
Salt Lake City, UT11-2026
Associate of Arts - Business Administration
Southern West Virginia Community Technical College (SWVCTC)
12-2018
Associate of Applied Science - Applied Science
Southern West Virginia Community Technical College (SWVCTC)
12-2017
Associate of Science - Instructor / recertification/ Medical Assistant, Phlebotomist, Certified Nursing Assistant / billing, and coding
Med-Care Training Center
Cora, WV05-2000
Associate of Arts - Medical Assistance, Phlebotomy / Instructor Assistant
Winston Salem State College
Winston-Salem, NC05-1990
High School Diploma -
Tug Valley High School
Naugatuck, WV05-1989
Skills
- Personnel oversight
- Audit support
- Interest calculations
- Accounts receivable management
- Collections experience
- Claims processing
- Training and mentoring
- Staff training and development
- Team building
- Insurance verification
- HIPAA
- Denial management
- Medical billing expertise
- Project leadership
- Invoice processing
- Staff training
- Project management
- Team direction
- Workflow planning
- Process improvements
- Operations monitoring
- Revenue cycle management
- Report preparation
- Payment posting
- Procedure optimization
- Billing review
- Willing to learn
- Staff recruitment and hiring
- Team building leadership
- Budget planning
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Planning and coordination
- Relationship building
- Relationship building and management
- Prioritizing and planning
- Customer relationship development
- Team management
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relationship management
- Recruitment and hiring
- Operations management
- Goal setting
- Risk assessment
- Professionalism
- Staff management
- Know your customer
- Strategic planning
- Business relationship management
- Time management abilities
- Continuous improvement
- Adaptability
- Work planning
Interests
Timeline
Medical Practice Billing Manager / Coding Manager
Kings Daughter Medical Center
07.2022 - Current
Clinical/ Director Nursing Supervisor / Manager
Scott Orthopedic Center
07.2018 - 04.2022
Clinical Manager-20 clinics / Nursing
Appalachian Regional Healthcare
06.2016 - 07.2018
Nursing /Coding & Billing / Prior Authorizations / Surgery/ Purchasing / Buyer, Contracts, /Raw Materials Manager
Appalachian Regional Healthcare
07.2013 - 06.2016
Material Manager
Williamson Memorial Hospital-Physicians Clinic
10.2011 - 01.2014
Nurse –internal medicine / Prior Authorization / urgent care
Trinity Medical Group
11.2009 - 09.2011
Nurse Cardo- family care/ Materials Manager / Billing & Coder/ Cashier / Registration
Williamson Memorial Hospital-Physicians Clinic
07.2006 - 11.2009
Outreach Coordinator / Laboratory Assistant III / coding and billing / Secretary/ EMT/Transporter (part-time)
Logan Regional Medical Center
01.2005 - 07.2006
Clinical Lab Assistant III / Phlebotomist
Valley Diagnostic Laboratories
01.2002 - 01.2004
Instructor
Med-Care Training Center
01.2000 - 01.2004
MBA - Business Health Management
Western Governors University
Associate of Arts - Business Administration
Southern West Virginia Community Technical College (SWVCTC)
Associate of Applied Science - Applied Science
Southern West Virginia Community Technical College (SWVCTC)
Associate of Science - Instructor / recertification/ Medical Assistant, Phlebotomist, Certified Nursing Assistant / billing, and coding
Med-Care Training Center
Associate of Arts - Medical Assistance, Phlebotomy / Instructor Assistant
Winston Salem State College
High School Diploma -
Tug Valley High School