Jessica Silas
Camden,DE
Summary
Dynamic professional with expertise in customer service and safety protocols. Proven track record of resolving conflicts efficiently and enhancing customer satisfaction. Ready to leverage strong problem-solving skills to ensure exceptional service delivery.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Ship Dock
Amazon
Middletown DE
10.2025 - Current
- Identified customer needs to enhance service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily tasks with attention to detail and accuracy.
Flight Attendant
Jetex
Dallas
11.2018 - 06.2022
- Ensured passenger safety through compliance with aviation regulations and procedures.
- Facilitated efficient boarding and disembarking processes to enhance overall travel experience.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted pre-flight checks to verify emergency equipment functionality and accessibility.
- Collaborated with crew members to maintain cabin cleanliness and organization during flights.
- Instructed passengers on safety protocols and emergency procedures during pre-flight briefings.
- Coordinated in-flight service by delivering meals, beverages, and comfort items to meet passenger expectations.
- Monitored cabin conditions to proactively address passenger comfort needs during flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Responded to medical emergencies during flights.
- Delivered onboard customer service including food and beverage service.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Adhered to company policies regarding security measures and protocol at all times.
- Provided assistance to disabled passengers when necessary.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Completed paperwork related to passenger manifests accurately after each flight.
- Observed passengers for intoxication or possible threat to safety.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Restocked and organized food, beverage and passenger items inventory.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Inventoried aircraft amenities and completed order list for turnaround.
- Directed junior team members in proper duties and company regulations.
- Maintained database of in-flight entertainment and assisted passengers with selections.
- Executed menu and drink orders to meet preferences of passengers.
- Verified boarding passes and passports for all passengers.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Education
Associate of Applied Science - Flight Dispatcher
Institute of Flight Operations And Dispatch
Irving, TX06-2022
Bachelor of Science - International Relations And Diplomacy
Iscom
Benin 01.2013 - 09.2018
Skills
- Safety protocols
- Emergency procedures
- PPE compliance
- Excellent communication
- Compliance adherence
- Problem solving
- Time management
- Attention to detail
- Customer service
- Conflict resolution
- Excellent communication
- Excellent communication
Languages
English, Hausa and Fantswam.
Native/ Bilingual
A1
Timeline
Ship Dock
Amazon
10.2025 - Current
Flight Attendant
Jetex
11.2018 - 06.2022
Bachelor of Science - International Relations And Diplomacy
Iscom
01.2013 - 09.2018
Associate of Applied Science - Flight Dispatcher
Institute of Flight Operations And Dispatch