Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Lynn Gerber

14499 SW 34th Terrace Rd.,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Captain Waitress

Suleiman Restaurant Group
The Villages, FL
08.2022 - Current
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Maintained updated inventory of alcoholic beverages and serving supplies.
  • Completed restaurant opening and closing functions that included POS report generation.

Bartender

WEC
Ocala , FL
05.2022 - 08.2022
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bar Manager

Tap And Vine
Indian Trail, NC
01.2020 - 05.2022
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Improved customer service rankings by resolving issues quickly and accurately.

Education

Skincare Specialist -

Aveda Institute
Charlotte, NC
08.2006

Key West High School
Key West, FL
2003

Skills

  • Professional Relationships
  • Customer Preferences
  • Billing and Payment Processing
  • Cash Handling
  • Practice Management
  • Upselling Techniques
  • Assignment Delegation
  • Assigning Tables
  • Accurate Money Handling
  • Guest Relations
  • Menu Knowledge
  • Customer Satisfaction
  • Dining Customer Service
  • Quality Control Guidelines
  • POS Systems Operations
  • Bar Terminology
  • Wine Knowledge
  • Pairing Recommendations
  • Daily Specials Memorization
  • Suggestive Selling
  • Hospitality Management
  • Adaptable and Flexible

Timeline

Captain Waitress

Suleiman Restaurant Group
08.2022 - Current

Bartender

WEC
05.2022 - 08.2022

Bar Manager

Tap And Vine
01.2020 - 05.2022

Skincare Specialist -

Aveda Institute

Key West High School

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Jessica Lynn Gerber