Jessica M Anderson
Soddy Daisy,TN
Summary
Dynamic Senior Direct Support Professional with Open Arms Care Corporation, skilled in crisis intervention and individualized support. Proven ability to enhance clients' independence through effective activity planning and meal preparation. Recognized for building strong rapport and documenting progress, ensuring person-centered care for individuals with disabilities. Committed to fostering a safe and supportive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Direct Support Professional
Open Arms Care Corporation
Ooltewah, TN
12.2007 - 02.2025
- Accompanied or transported clients to appointments, errands and social activities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Managed crisis situations calmly while maintaining professional boundaries.
- Helped clients get in and out of beds and wheelchairs.
- Coached individuals on independent living skills including personal hygiene, meal preparation, budgeting.
- Participated in regular staff meetings to discuss issues related to the care of persons served.
- Contributed to case reviews of client status and progress.
- Documented progress notes on a daily basis to track changes in behavior or medical condition.
- Built strong and trusting rapport with clients and loved ones.
- Used approved crisis intervention techniques in emergency situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
Sales Floor/Cashier
Target
Hixson, TN
10.2007 - 12.2007
- Utilized scanners to accurately scan barcodes on products for sale.
- Greeted customers promptly and responded to questions.
- Collaborated with team members to maintain efficient workflow during busy periods.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed customer payments quickly and returned exact change and receipts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register, processed payments, and issued receipts.
Education
Bachelor of Science - Social Work
Austin Peay State University
Clarksville, TN12-2006
Associate of Science - Human Services Specialist
Chattanooga State Community College
Chattanooga, TN12-2003
Skills
- Crisis intervention
- Individualized support
- Activity planning
- Meal preparation
- Progress documentation
- Disability awareness
- Independent living skills
- Person-centered care
- First aid and CPR
Certification
- First Aid CPR AED Certificate
- PCM Association Practitioner I Certificate Professional Crisis Management
Community
- Hospice of Chattanooga Completed Four hundred hours of field placement as required for the B.S Degree in Social Work. I served as intern social worker visiting with patients, doing routine assessments, and life review with the patients.
- Manorhouse Assisted Living, Chattanooga, TN Completed two hundred hours of field placement as required for A.S. Degree in Human Services Specialist. Served as an activities director for Manorhouse Assisted Living.
References
- S. Mystique Williams BCBA/LBA
- Nichole Moore Site Operations Manager
- Lynette Broudrick
References
References available upon request.
Timeline
Senior Direct Support Professional
Open Arms Care Corporation
12.2007 - 02.2025
Sales Floor/Cashier
Target
10.2007 - 12.2007
Bachelor of Science - Social Work
Austin Peay State University
Associate of Science - Human Services Specialist
Chattanooga State Community College
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