JESSICA M BROWN
Alexandria,VA
Summary
Results-oriented travel consultant with industry knowledge of luxury travel planning. Professional in working with different customers to meet individual needs and foster lasting relationships. Works exceptionally well in fast-paced environments driven by tight deadlines and meeting target goals. Versed in Travel regulation, policy, and compliance.
Overview
13
13
years of professional experience
Work History
Luxury Travel Advisor
SmithBrown Travel
Alexandria, VA
10.2022 - Current
- Organize complex travel itineraries for international and domestic trips including flights, transfers, tours, and hotel bookings.
- Conduct detailed research of various destinations to inform clients about attractions and activities available in their chosen destination.
- Create customized packages for individual clients based on their budget constraints or special requirements.
- Develop and nurture relationships with key suppliers and vendors such as airlines, hotels, car rental companies and tour operators to secure the best value for clients.
- Resolve client complaints regarding travel arrangements in a timely manner while ensuring client satisfaction.
- Identify opportunities to upsell additional services or products that may be beneficial to the client's trip experience.
- Ensure all bookings were accurately recorded in the company's reservation system while maintaining confidentiality of client information.
- Maintain updated knowledge of new travel trends and industry developments to provide informed recommendations to clients.
- Process payments using POS terminals or other payment systems according to established policies and procedures.
Jr. Underwriter
Supreme Lending
Dallas, TX
09.2021 - 10.2023
- Reviewed and evaluated loan applications and supporting documents.
- Maintained compliance with company and regulatory policies.
- Collaborated with loan originators and processors to correctly review and assess applications and risks.
- Analyzed loan risk and review loan conditions and requirements.
- Delineate reasons for application approvals and rejections.
- Reviewed loan applications and credit documents to assess risk and eligibility for approval.
- Prepared reports summarizing borrower's credit history, assets, liabilities, income, and other relevant data.
- Consulted with senior underwriters regarding complex cases.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
Operations Manager
Highlands Residential Mortgage
Centreville, VA
10.2020 - 04.2021
- Managed branch level mortgage processors and loan officer assistants.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed new and revised policies, procedures, process maps and forms for all functional areas.
- Formulated and maintained processing Service Level Agreements, Standards and Procedures.
- Provided training for different loan types and Encompass usage for Processors, Loan
Officers and Loan Officer Assistants. - Researched Fannie/Freddie guidelines necessary to answer everyday inquiries, etc.
- Approved and maintained PTO calendar.
- Covered pipelines when Processors are out to ensure continuity in loan process.
Processor Team Lead
George Mason Mortgage LLC
Fairfax, VA
07.2013 - 10.2020
- Supported managers with developing new workflow processes and training new processors and support staff.
- Aided five Branch Managers in managing and monitoring pipelines of 15 processors to arrange coverage for vacations and time off, load-leveling and to ensure loans closing on time.
- Managed and processed 40+ loans in personal pipeline including but not limited to Conventional, Government, Jumbo, Bond and Employee loans.
- Maintained updated knowledge of various loan products and investor guidelines to ensure appropriate guidelines are met from application through funding.
- Held responsibility for maintaining, reviewing and updating policies and procedures according to new rules and regulations for both internal and external guidance.
Senior Mortgage Loan Processor
Movement Mortgage
Richmond, VA
01.2013 - 07.2014
- Maintained pipeline with Movement Mortgage standards of 7 day processing average.
- Evaluated loan documentation, calculated income, reviewed assets, analyzed liabilities and cleared conditions per delegated authority.
- Ordered third party verifications: Credit Report, VOE, VOD and Insurance.
- Reviewed files for accuracy and verified documents for standard operational procedures following guidelines and stipulations set up by the FNMA/FHLMC.
Senior Processing Specialist
NVR Mortgage
Richmond, VA
05.2011 - 12.2012
- Maintained 30-40 loan pipeline of Conventional and Government new construction purchase loans.
- Ensured accurate and timely loan processing through efficient compilation of borrower information and loan documentation verification.
- Coordinated with title companies to ensure fast and seamless closing.
- Reviewed borrower files to verify regulatory compliance and internal policy guidelines are upheld.
Education
Associate of Science -
J. Sargeant Reynolds Community College
Richmond, VASkills
- Communication
- Compliance
- Policy and Procedure
- Conflict Resolution
- Work Ethic
- Detail Oriented
- Compassion
- Encompass
- Microsoft Suite
- Fannie Mae and Freddie Mac Guidelines
- SLA Fulfillment
- Quality Control
Timeline
Luxury Travel Advisor
SmithBrown Travel
10.2022 - Current
Jr. Underwriter
Supreme Lending
09.2021 - 10.2023
Operations Manager
Highlands Residential Mortgage
10.2020 - 04.2021
Processor Team Lead
George Mason Mortgage LLC
07.2013 - 10.2020
Senior Mortgage Loan Processor
Movement Mortgage
01.2013 - 07.2014
Senior Processing Specialist
NVR Mortgage
05.2011 - 12.2012
Associate of Science -
J. Sargeant Reynolds Community College