Jessica M. Hooper

I am actively pursuing CompTIA Security+ certification to transition from customer service roles to a technology-focused career. To enhance my technical skills, I have upgraded PC RAM, installed and utilized a virtual machine, and completed the Security+ 701 course and labs through Andrew Ramdayal’s Udemy program. Additionally, I have reinforced my knowledge of Security+ 701 content through Professor Messer’s resources. I recently attended The Rosie Project Cohort III Program from March 2024 to August 2024, where I gained valuable career development insights and further prepared for my career transition into IT security.

I successfully collaborated with local and state municipalities to secure permits for solar panel installations, demonstrating strong organizational and problem-solving skills. In addition to this, I reviewed instructions, regulations, and guidelines related to solar panel systems to become familiar with product and process terminology. I analyzed drawings, blueprints, and other technical data pertinent to the operation, maintenance, testing, and service of solar equipment. I accurately translated procedures between English and Spanish, facilitating clear communication with customers. My role involved effectively handling permit documentation and resolving any related issues, ensuring projects were completed on time. I excelled in a fast-paced environment, adeptly multitasking and thriving in both in-person and remote work settings.

I managed interconnection applications for solar projects, ensuring compliance with utility standards and addressing interconnection-related issues promptly and effectively. I coordinated with internal teams to facilitate communication with Spanish-speaking customers, ensuring their needs were met efficiently. In addition to handling these tasks, I reviewed instructions, regulations, and solar blueprints to ensure that all aspects of the projects adhered to local utility and regional grid operator standards. This included a thorough review of electrical designs and documentation to maintain compliance and support successful project outcomes.

I successfully collaborated with local and state municipalities to secure permits for solar panel installations, demonstrating strong organizational and problem-solving skills. In addition to this, I reviewed instructions, regulations, and guidelines related to solar panel systems to become familiar with product and process terminology. I analyzed drawings, blueprints, and other technical data pertinent to the operation, maintenance, testing, and service of solar equipment. I accurately translated procedures between English and Spanish, facilitating clear communication with customers. My role involved effectively handling permit documentation and resolving any related issues, ensuring projects were completed on time. I excelled in a fast-paced environment, adeptly multitasking and thriving in both in-person and remote work settings.

I proficiently handled cash transactions, consistently delivering outstanding customer satisfaction while working within a cohesive team dynamic. My responsibilities extended to managing store operations, including inventory management and accounts payable/receivable. I demonstrated the ability to collaborate effectively with team members while also showing autonomy when necessary, ensuring smooth and efficient store operations.