Jessica M. Manzo

• Manage coordination of the activities of a section or department with responsibility for results, including costs, methods and procedures.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Worked with management team to develop operational goals aligned with business strategy.
• Input information regarding fraud investigations into detailed reports for submission to clients.
• Determined existing fraud trends by analyzing accounts and transaction patterns.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Provided HR consultation services to leadership and department heads.
• Used data and analytics to improve company processes for recruitment, selection and onboarding.

• Responsible for development and attainment of sales objectives through subordinate sales personnel within single or multiple sales channels for a geographic area.
• Developed and attains sales objectives within area of assignment.
• Supervised staff and assures optimization of available resources to meet and/or exceed sales objectives.
• Responsible for hiring, training, developing, disciplining, and contributing to decision making regarding discharge of subordinate employees.
• Worked in partnership with cross functional organizations to develop sales effectiveness.
• Responsible for developing and implementing policies

and procedures specific to area of assignment

• Monitored team sales targets and addressed deficiencies.
• Mentored employees in management of complicated sales, complex issues and difficult customers.
• Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Built talented and successful team that increased department sales.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Oversaw problem resolution to increase CRM and bolster overall client satisfaction.
• Meet and exceed sales objections for the store
• Build a positive brand for the store
• Coach, mentor and develop staff
• Handle inventory and back end administrative duties