Jessica Quigley
Middletown,OH
Summary
Experienced banking leader with a strong track record of driving branch growth, developing high-performing teams, and delivering outstanding customer outcomes. Expertise in sales management, consumer lending, relationship building, regulatory compliance, and operational leadership. Adept at coaching employees to exceed performance expectations while cultivating a customer-centric and results-oriented culture. Proven ability to balance business development, risk management, and team engagement to achieve branch objectives and strengthen market presence.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Relationship Banker
U.S. Bank
Hamilton, OH
05.2024 - Current
- Analyzed client financial needs to recommend tailored banking solutions and products.
- Cultivated strong relationships with clients to enhance customer loyalty and retention.
- Developed strategic initiatives to optimize branch performance and achieve sales targets.
- Led training sessions for junior bankers to improve service delivery and operational efficiency.
- Mentored staff on compliance regulations and effective customer engagement techniques.
- Conducted regular assessments of client portfolios to identify opportunities for growth and improvement.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Mentored junior Relationship Bankers, sharing best practices for success in the role.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
- Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Retail Store Manager
AT&T Portables
Eureka, CA
06.2022 - 05.2024
- Trained and mentored staff, fostering a high-performance team environment.
- Directed daily operations, ensuring efficient store management and exceptional customer service.
- Delivered exceptional customer service while managing data entry tasks daily as store manager
- Established training programs that improved employee retention and performance metrics.
- Recruited, hired, and trained employees to enhance team performance
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created detailed reports and schedules for effective team management
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Performed excellent customer service and data entry skills in regards to performing daily work tasks as manager
- Managed all aspects of store functions, including sales, operations, inventory management, loss prevention, and executing planograms.
- Met monthly sales quotas, focusing on both individual employee performance and overall store results.
- Reporting and schedule preparation
- Coordinated promotional activities and special events, enhancing customer engagement and store visibility
Upfit Sales Lead
Mike Albert
Evendale, OH
03.2022 - 08.2023
- Responds timely to all client requests for quotes (RFQ)
- Communicates with all primary contacts with lead times, both rush orders and any delays, as well as upcoming needs
- Managed the tracking of completed quotes, follow ups, and marketing opportunities.
- Communicated with team regarding new products and vendors.
- Audit all purchase orders, regarding rates and lead times, to confirm accuracy
- In conjunction with the manager, track quote opportunities versus
- Assist with the documents and instructions (Job Traveler) to be sent to the shop or vendor to complete the upfit
- Primary backup for the Manager, Upfit and Service, including applicable financial accounting and administrative responsibilities
- Assisted upfit department with sales by estimating and creating quotes for internal and external clients
- Led a team of sales representatives, providing mentorship and training to enhance performance.
- Conducted regular performance evaluations, setting goals to foster individual development within the team.
- Trained, coached, and mentored new sales associates for maximum performance.
Store Manager Trainee
Aldi
Various locations, OH
09.2019 - 03.2022
- Coordinated staffing support, trained personnel, and ensured management coverage across multiple stores.
- Facilitated personnel management across stores, focusing on recruitment, termination, and employee development.
- In charge of all HR related duties to assist any store in hiring, terminating, or developing personnel for the company at a store level
- Traveling leader amongst stores to help staffing needs, personnel training, and store management time off until placed at a designated store
- Oversees stock inventory level and proper ordering for all order sectors throughout the store to ensure shrink is low and product availability is high
- Monitored employee satisfaction to foster growth and improve retention throughout the store
Operations Store Manager
Kroger
Various locations, OH
08.2018 - 10.2019
- Overseeing budget for the store, maintaining sales growth, and projecting sale goals
- Coordinated with HR on hiring needs based on department sales levels and budgeted hours; collaborated with merchandising on upcoming budgets for new sales ads
- Managed stock inventory levels and ordering processes across all sectors to maintain low shrink and high product availability
- In charge of monitoring inventory processes and conducting inventories throughout each individual department through the store
- Work in direct contact with HR for hiring needs based off of individual department sales levels in regards to the budgeted hours, work in direct contact with merchandising for upcoming budgets in regards to new sales ads
- Monitored employee satisfaction to promote growth and tenure among staff, fostering a positive work environment
Store Manager
Dollar General
Cincinnati, OH
08.2017 - 09.2018
- Led hiring and firing processes for store personnel, enhancing team alignment with company goals
- In charge of recruiting candidates for the store by means of flyers, social media, and traveling to find candidates
- Keep all personnel up to date on proper training throughout the store
- Monitored inventory levels to ensure timely ordering, minimizing shrink and preventing stockouts
- In charge of unloading trucks in a timely manner and stocking the store
- Provide excellent customer service for great customer feedback
- Managed cash transactions accurately
- Developed weekly schedules for staff coverage
- Conducted employee rounding to foster open communication, recognize achievements, and address concerns
Assistant Store Manager
Habitat For Humanity
Hamilton, OH
10.2016 - 07.2017
- Managed hiring and firing process for store personnel, ensuring alignment with company standards and staffing needs
- Provided excellent customer service for great customer and volunteer feedback on ways to improve the store
- Delivered excellent customer service, resulting in positive feedback from customers and volunteers on store improvements
- Coordinated loading and unloading of donations, ensuring timely pricing and presentation on sales floor
- In charge of loading and unloading donations from the truck and getting out the donations in a timely manner priced, cleaned, and out on the sales floor
- Coordinated events for volunteers
- Organized staff schedules to optimize workflow and meet operational needs.
- Performed safety inspections on equipment to prevent accidents and ensure compliance.
- Managed cash transactions accurately during daily sales operations.
- In charge of social media to ensure accurate flow of product from the sales floor
General Manager
Hot Head Burritos
Cincinnati, OH
07.2011 - 09.2016
- In charge of controlling food and labor costs to keep the store running smoothly
- Recruited candidates for the store through flyers, social media, and travel to enhance staffing quality
- Updated personnel on proper training to minimize accidents and ensure a safe work environment
- In charge of the hiring and firing process with personnel for the company at a store level
- In charge of recruiting candidates for the store by means of flyers, social media, and traveling
- Created detailed work schedules for staff to ensure adequate coverage during peak hours.
- Conducted regular safety inspections on equipment to ensure compliance with safety standards.
- Managed cash transactions accurately to maintain financial integrity at the store.
- Controlled food and labor costs to maintain operational efficiency and profitability
Education
Bachelors - Education in Mathematics
Miami University
Oxford, OH06-2014
Skills
- Customer service
- Team Leadership
- Team collaboration
- Employee Engagement
- Self-motivation
- Self motivation
Certification
Hazmat Certified 2013, Sharp Shooter 2012
Other Experience
Enlisted in the Army from 2012 - 2017
Timeline
Senior Relationship Banker
U.S. Bank
05.2024 - Current
Retail Store Manager
AT&T Portables
06.2022 - 05.2024
Upfit Sales Lead
Mike Albert
03.2022 - 08.2023
Store Manager Trainee
Aldi
09.2019 - 03.2022
Operations Store Manager
Kroger
08.2018 - 10.2019
Store Manager
Dollar General
08.2017 - 09.2018
Assistant Store Manager
Habitat For Humanity
10.2016 - 07.2017
General Manager
Hot Head Burritos
07.2011 - 09.2016
Bachelors - Education in Mathematics
Miami University