Keeshlyne Lambert
Atlanta,GA
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Emory Alliance Credit Union 1
Atlanta, GA
01.2022 - Current
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Coordinated with internal departments such as credit analysis or risk management teams for obtaining necessary approvals on high-profile transactions.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
Retail Financial Consultant
TD Bank TD BANK N.A
Mahwah, NJ
01.2020 - 01.2022
- Reviewed existing client portfolios, identifying opportunities for diversification and risk mitigation.
- Led workshops on personal finance topics to educate community members about effective money management practices.
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
DSP (Direct Support Professional)
Jawonio
Spring Valley, NY
02.2019 - 01.2020
- CPR certified
- Medically trained to give out medicine
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
Bank Teller
JPMorgan Chase
New York, NY
01.2018 - 01.2020
- Greet customers and make them feel welcome, as well as maintain relationships with regular customers
- Process transactions for customers to help them manage their finances
- Find ways to make financials services more convenient for customers
- Refer customers to talk to Bankers or other Chase partners
- Constant cash-handling and management of cash box
- Navigate multiple computer systems, applications, and utilize search tools to find information
- Customer service focus with the ability to stay positive in interactions with customers and team members
- Staying up to date on product offerings and employee objectives
- ATM maintenance
SALES FLOOR/GUEST SERVICE TEAM MEMBER
TARGET
Spring Valley, NY
07.2012 - 03.2017
- Greeted every guest upon entering department
- Ensured guests could find what they were looking for and that the areas were well maintained
- Delivered exceptional customer service by engaging customers and prioritizing their needs
- Grew sales by maintaining merchandise, signs and labels on the sales floor, and being knowledgeable on product
- Answered and transferred calls to appropriate extension
- Providing useful information to guest and employees
- Completed transactions accurately and efficiently
- Helped guests by following the proper procedures for bagging merchandise and moving large or heavy items
BANK TELLER
WELLS FARGO
Nyack, NY
12.2015 - 01.2017
- Greet customers and make them feel welcome, as well as maintain relationships with regular customers
- Process transactions for customers to help them manage their finances
- Find ways to make financials services more convenient for customers
- Refer customers to talk to Bankers or other Wells Fargo partners
- Constant cash-handling and management of cash box
- Navigate multiple computer systems, applications, and utilize search tools to find information
- Customer service focus with the ability to stay positive in interactions with customers and team members
- Staying up to date on product offerings and employee objectives
PARTY HOST MANAGER
CHUCK E. CHEESE'S
Spring Valley, NY
05.2011 - 07.2013
- Arranged party packages and oversaw party operations
- Followed up with parents' during parties and made sure all arrangements went perfectly
- Helped families feel comfortable and enjoy their experience
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.
- Resolved conflict to maintain fun, positive and safe event environments.
- Directed guests to correct areas for eating, dancing, and other services.
Education
Bachelor Of Social Work - Social Work
Georgia State University
Atlanta, GAASSOCIATES OF ARTS - LIBERAL ARTS-PSYCHOLOGY
ROCKLAND COMMUNITY COLLEGE
Valhalla, NY05.2019
Skills
- Cash Handling
- Customer service
- Bank Teller
- Cashier Customer Service
- Direct Care
- Direct Support
- Home Health
- Personal Care
- Disability
- Excel
- Restaurant Experience
- Supervising Experience
- Microsoft Word
- Developmental Disabilities Experience
- Medication Administration
- Financial Services
- Guest Services
- Microsoft Office
- Management
- Research
- Banking
- Writing Skills
- Presentation Skills
- Multilingual
- Organizational Skills
- Administrative Experience
- Merchandising
- Cash Flow analysis
- Employee Motivation
- Teller Support
- Community Relations
- Customer Service
Certification
- Driver's license
- CPR Certification
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
French
Native or Bilingual
Creol
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Relationship Banker
Emory Alliance Credit Union 1
01.2022 - Current
Retail Financial Consultant
TD Bank TD BANK N.A
01.2020 - 01.2022
DSP (Direct Support Professional)
Jawonio
02.2019 - 01.2020
Bank Teller
JPMorgan Chase
01.2018 - 01.2020
BANK TELLER
WELLS FARGO
12.2015 - 01.2017
SALES FLOOR/GUEST SERVICE TEAM MEMBER
TARGET
07.2012 - 03.2017
PARTY HOST MANAGER
CHUCK E. CHEESE'S
05.2011 - 07.2013
ASSOCIATES OF ARTS - LIBERAL ARTS-PSYCHOLOGY
ROCKLAND COMMUNITY COLLEGE
Bachelor Of Social Work - Social Work
Georgia State University