Theron Payton
Vancleave,MS
Summary
Accomplished Senior Relationship Banker at Regions Bank, adept in portfolio management and customer service, significantly enhanced client trust and loyalty. Leveraged wealth management expertise to exceed sales goals, streamline operations, and foster team collaboration across various roles, achieving notable efficiency and compliance in banking and retail environments.
Overview
5
5
years of professional experience
Work History
Senior Relationship Banker
Regions Bank
07.2023 - Current
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
District Manager
T-Mobile
09.2021 - 06.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Insurance Agent
State Farm
06.2021 - 09.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Senior Retail Store Manager
AT&T
09.2019 - 06.2021
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Hotel Front Desk Supervisor
IP Casino Resort & Spa
05.2019 - 09.2019
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Education
Bachelor of Arts - European History
University of Southern Mississippi
Hattiesburg, MS05.2019
Associate of Arts - Business Management
Mississippi Gulf Coast Community College
Perkinston, MS12.2016
Skills
- Cash Flow analysis
- Loan Origination
- Portfolio Management
- Wealth Management
- Commercial Lending
- Money Handling
- Cash Handling
- Customer Service-Oriented
- Banking
- Teller Support
- Cash Flow Management
- Loans
Timeline
Senior Relationship Banker
Regions Bank
07.2023 - Current
District Manager
T-Mobile
09.2021 - 06.2023
Insurance Agent
State Farm
06.2021 - 09.2021
Senior Retail Store Manager
AT&T
09.2019 - 06.2021
Hotel Front Desk Supervisor
IP Casino Resort & Spa
05.2019 - 09.2019
Bachelor of Arts - European History
University of Southern Mississippi
Associate of Arts - Business Management
Mississippi Gulf Coast Community College
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