Summary
Overview
Work History
Education
Skills
References
Training
Programs
Timeline
Generic

Monica Deel

Huntingburg,Indiana

Summary


A competitive, determined and goal oriented person who has a professional, polite and helpful manner when dealing with individuals Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Senior Relationship Banker

Old National Bank
02.2023 - Current
  • Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
  • Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
  • Resolved complex customer issues, resulting in increased trust and loyalty among clients.
  • Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
  • Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
  • Collaborated with branch team members to achieve sales targets and improve overall performance.
  • Handled escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
  • Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Returns Supervisor

Meyer Distributing
06.2017 - 12.2022
  • Supervise returns department
  • Maintained accurate records of all returns transactions, ensuring compliance with company policies and regulatory requirements.
  • Documented returned product details in [Software] inventory tracking system.
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
  • Strengthened relationships with vendors by effectively communicating product quality issues identified through the returns process.
  • Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
  • Analyzed return data to identify trends and areas for improvement, informing management decisions on product development and customer service tactics.

Child Care Provider/Nanny

Flannagan Plastic Surgery
12.2010 - 06.2017
  • Liaised with parents and guardians to discuss child progress.
  • Introduced children to educational games and activities to boost learning.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Mental Health Technician

Capital City Residential
10.2009 - 12.2010
  • Perfect Attendance and many double shifts
  • Taught disabled adults everyday living skills
  • Administered Medications
  • Maintained nutrition and exercise plan for each adult
  • Provided transportation
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Supported patient confidentiality in accordance with HIPAA regulations.

Rural Carrier Associate

United States Postal Service
07.2000 - 10.2007
  • Provided customer service to over 500 customers
  • Filed, sorted and delivered mail
  • Cross trained to learn additional routes
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Organized mail ahead of delivery runs for correct routing.

Mental Health Technician

Southern Hills Counseling Center
01.2000 - 07.2000
  • Provided resources for at risk families
  • Monitored visits with children that were in foster care
  • Filed reports
  • Taught daily living skills
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Monitored patient behavior and immediately reported changes to supervising physician.

Press Operator

Jasper Rubber Products
09.1999 - 01.2000
  • Inspector
  • Machine operator
  • Sorter
  • Reviewed completed orders for quality and accuracy.
  • Operated press to achieve highest print quality and productivity with minimal scrap.

Veneer Inspector/Splicer Operator

Jasper Wood Products
07.1995 - 09.1999
  • Inspector
  • Splicer Operator
  • Shipping Veneer
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.

Education

High School -

Southridge High School
Huntingburg, Indiana
05.1995

Skills

  • Responsible
  • Good attitude
  • Friendly, honest and high work ethic
  • Dependable
  • Cash Flow analysis
  • Loan Origination
  • Cash Handling
  • Banking
  • Cash Flow Management

References

  • Rex Buse, Friend, Meyer Distributing, 8126462152
  • Shannon Winkler, Friend, Winkler Inc, 8126860339
  • Matt Inman, Supervisor, Capitol City Residential, 8123197585
  • Tiffanie Arthur, Friend, Independent Fashion Retailer, 8126980736

Training

Leadership training, VUJC

Programs

  • Microsoft Excel
  • Microsoft Word
  • Great Plains Accounting System

Timeline

Senior Relationship Banker

Old National Bank
02.2023 - Current

Returns Supervisor

Meyer Distributing
06.2017 - 12.2022

Child Care Provider/Nanny

Flannagan Plastic Surgery
12.2010 - 06.2017

Mental Health Technician

Capital City Residential
10.2009 - 12.2010

Rural Carrier Associate

United States Postal Service
07.2000 - 10.2007

Mental Health Technician

Southern Hills Counseling Center
01.2000 - 07.2000

Press Operator

Jasper Rubber Products
09.1999 - 01.2000

Veneer Inspector/Splicer Operator

Jasper Wood Products
07.1995 - 09.1999

High School -

Southridge High School

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Monica Deel