Jeannine Elhachem
Windham
Summary
Accomplished Senior Relationship Banker with a proven track record at Santander Bank US, adept in cross-selling techniques and fostering robust client relationships. Demonstrates exceptional interpersonal skills and a customer service-oriented approach, ensuring high client retention and satisfaction. Expert in bilingual communication, significantly enhancing client engagement and business development. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior banker position. Ready to help team achieve company goals. Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Overview
15
15
years of professional experience
Work History
Senior Relationship Banker
Santander Bank Us
09.2022 - Current
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Mentored junior Relationship Bankers, sharing best practices for success in the role.
- Outbound calls to to acquire new deposits /customers helping the bank by generating more deposits
Associate Banker
JP Morgan & Chase
09.2020 - 08.2022
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
Sales Manager
MARQUISE JEWELERS
04.2009 - 02.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
Associate of Science - Business Administration / Accounting
CIT
Lebanon Beirut 06.2000
Skills
- Cross-selling techniques
- Customer Service-Oriented
- Persuasive communication style
- Problem-Solving
- Honest and Dependable
- Time Management
Passionate
- Reliable and Responsible
- Attention to Detail
- Team Cooperation
- Customer service excellence
- Self Motivation
- Interpersonal Skills
- Bilingual in Arabic / English / french
Timeline
Senior Relationship Banker
Santander Bank Us
09.2022 - Current
Associate Banker
JP Morgan & Chase
09.2020 - 08.2022
Sales Manager
MARQUISE JEWELERS
04.2009 - 02.2016
Associate of Science - Business Administration / Accounting
CIT